Bel FurnitureReviews of belfurniture.com

The package was advertised as black but they came grey.

Delivery took over a month! When ordering it did not indicate a delayed shipping or pre order. It said in stock. When i called i was initially told a week! Week came nobody notified me so i called again, and was then told 3 more weeks. Finally got delivery and all my chairs was unleveled. Kept trying to blame my floor. Only ONE chair is completely stable.

I ordered online and everything was good. A pickup representative called me 2 days later confirming my order and pickup date of 3/02/2024. Pick up date comes and I call in the morning to confirm it had arrived (it’s a 1 hr drive) and the guy that answered said not yet, but he would call if it arrived later in the day, if not it would arrive by Monday. I NEVER received a call. Monday and Tuesday pass and still NO CALL. I called on Wednesday 3/6 and no answer. I called again on Thursday 3/7 was on hold for 20 minutes and was told that my item arrived mid day Saturday 3/2/24. I was LIVID because no one had informed me that my item had arrived and I had to wait till Friday 3/8 to pick it up when it had arrived on 3/2/2024. Do better BEL furniture

The person who helped me get my order together and delivered is who save my review from being a 1 star review she helped me so much and was polite there are a lot of longer than should be hold times and some don’t even ask you to hold they just put you on hold or transfer you without your knowledge I had a phone call from the store here in San Antonio and the employee lied to me about my order being out of stock just so he could stop me from placing my order online it’s been a mess the delivery guys had foot prints all over my furniture pieces and my couch is broken but again thankful for the young lady at the corporate office who helped me she got it exchanged and it’s supposed to come wed

The price was great, and that’s all I can say. I have not received my merchandise nor do I have a way of tracking it. The email said I can track my package, but didn’t include a tracking number. I haven’t heard anything about my package/shipment since I purchased it.

Store provided wrong shipping expectation.

Ordered online labor weekend trying to get the sale price, recieved a call Monday advising that part of my order wouldn’t be available until after 10/15 & that it was 2 weeks for the other two items. Which I was ok with but when she said we would have to assemble ourselves I canceled the entire order. The lady seemed unbothered & didn’t care she was like ok we will refund it. No other options or apologizes nothing to try to make it right. Poor customer service all around. Won’t shop here ever again. They lost $800 & loyal customer

I bought items online that were advertised as tax free, but I was charged taxes