Bel FurnitureReviews of belfurniture.com

Bel furniture has the customer service ever. Customer service staff is Rude & unprofessional. Very bad experience!

I went in the store to purchase a headboard, footboard and rails, and I did my research before I went in the store found the same exact bed but online it was cheaper in the sales rep told me she could not match the price that was online and it was the same bed I was very disappointed

I spent multiple thousands of dollars and there was an issue with two items. Accidents happen and that's fine. I was told that the replacements would be sent out in a week. I was not satisfied with this timeframe, but they wouldn't do anything to compensate me. So a week later I get a text. At around 9am they said they'd arrive between 1pm and 4pm. No call, no show, no text. 12 hours later, they tell me the delivery has been cancelled. They had my property in their truck and instead of delivering it to me, they drive back 4 hours up to Houston. To this day I've not gotten a single explanation of why this happened, and I've asked multiple Bel employees. That is a refusal to deliver my property along with the complete rudeness of not even having the decency to tell me it's been cancelled until hours later. I then initiate the first and only chargeback of my entire life. I get a call from Bel, they want to deliver my stuff. Fool me once, right? I ask why the delivery was cancelled and Tiffany didn't know. Ok. So am I supposed to just keep calling in sick so they can keep not delivering my property? Can I get compensation for having called in sick for no reason? Of course not, but she doesn't say no, she says she will send an internal email. Well, apparently she just noted in the system that I refused delivery, which is a lie. And then Bel ends up lying to my credit card company, saying I refused delivery. I get another call from Bel, now they want their stuff back and want to arrange a pickup date. Boy, I bet they'd actually show up if it's to get their stuff. Only problem is that I don't want a refund. I want my property. I stated this and the employee acknowledged hearing it. They continue to lie to my credit card company. Finally I get a letter from my CC company and I read it and to my horror it says I've been refusing delivery! So I go into the store in person. I'm angry and I let it show. The store manager, Veronica F (who seems to have left a review on here for her own company), responds with equal hostility. Unprofessional, but ok. Fair enough. But then she calls me a racist! Why? Because on my Google review I pointed out that the workers who entered my home to assemble the furniture couldn't speak English. Well, they couldn't! And I needed to communicate with them. I really hate this misaligned and crumpled up rug in my office that cannot be fixed. I can't remove the corner desk from my room without putting a hole in my wall, or else finding the power tools necessary to take it apart. Or I guess maybe I'm supposed to just levitate it with my powers of telekinesis and then fix the rug. All of this could've been avoided if the workers spoke English. But apparently according to Veronica F, I have to just deal with having a messed up rug that always annoys me when I step on the bubble because complaining about what caused the issue makes me a racist. I was unaware that we are born with language. I was unaware that your skin color makes you automatically speak a certain language. I was unaware that language had anything to do with race. Oh wait, that's right, because it doesn't. I don't care if a random person on the street speaks English or not, but if I pay multiple thousands of dollars, then yes, now you need to speak English to me. Imagine paying thousands of dollars for a college course and then the professor doesn't speak English at all. Better not complain or else you're a racist! Veronica F committed slander as an on-the-clock employee of Bel Furniture. It's slander because it is false and was stated in front of a third party (my girlfriend who was with me). So Bel schedules another delivery of the 2 replacement items. First up, the armchair we never got. THREE months later, hurrah, we got it! Next up, the corner desk in my office that had wrong parts and broken parts, and looked like it was assembled by a child. These new guys did a better job, but really they couldn't have done any worse. They never used the instructions and ended up putting it together and taking it apart several times. In the end, I got a desk that is not exactly even, and with a wobbly frame for the drawers. At least it isn't horrifically ugly like the previous one I guess. But it's clear that Bel is selling an item that they don't know how to assemble. Not a surprise, really, because Bel is just a middleman. The items they sell don't have their insignias. It's some other manufacturer and Bel slaps a tag on the final product. I'd rather just buy directly from a manufacturer than buy from a company that will refuse to deliver, defraud, and personally slander me. Bel, what is it that you actually do?

Information on delivery is not explained delivery driver rude not giving correct information can't explain or communicate well

They had HORRIBLE communication. The email said I’d receive a confirmation call within 48 hours. Waited 5 days (was over the weekend) no call. So I called them. They said my order should be in the following Monday and someone would call me for delivery time frame. Monday morning comes and no one calls. I call in to inquire, they had to look into it and then said “ we received an email this morning that the material for your couch is unavailable from the manufacturer” I said how is this so since I was already told last week that the shipment would be arriving today now you’re telling me the couch basically isn’t even made 😑 she said yes I apologize we would’ve called you later on today or tomorrow. I said so where did the first guy get the information to confirm it was being shipped?! She said we can offer a different option or a refund. So I went with the refund. I recommend just going into the store and ordering there because the online department has NO COMMUNICATION skills and wasted 2 weeks of my life waiting for a stupid couch.

I have been waiting for my bed for than 10 days

Half of order delivered and had to wait 5 more days for rest of order because it was out of stock, but nobody informed the customer me. The manager matitza says why you mad, you got free shipping. Yea that's because I spent over $2100. Customer service is trash

I ordered a sectional online, which has been the worst service I have ever received. I do not recommend ordering from this website online!! Your best bet if you must purchase anything from these people is to go to stores. I am still waiting to receive my sectional or get a call for information on when it will be delivered. When I call, someone is always busy, and their customer service line does not work. I wonder if this was a scam, and they robbed me of 2k.