Egypt
Advertised Enrollment Payment Never Credited and No Verification Provided
I have been a participant on Forthright for years, and this is the first time I have ever experienced a payment issue. I completed the study enrollment task and installed the browser extension as required, based on the written promise of an immediate enrollment payout. At the final step, I received a technical error instead of a payment confirmation, and the money never appeared in my account. I contacted support multiple times and attached screenshots showing the advertised immediate incentive, the payout error screen, and my account history reflecting no credit. Despite this, the same representative repeatedly responded with a generic statement that “records indicate it was credited,” without providing a transaction ID, timestamp, or any visible record in my account. Even when I emailed the company directly in an attempt to escalate, the same representative continued to reply, preventing the matter from being reviewed by anyone else. What should have been a simple technical fix turned into days of back and forth with no evidence provided that payment was ever issued. I am not upset about the amount. I am concerned about how a documented payout error was dismissed despite proof being submitted and despite the study clearly advertising immediate payment. I hope Forthright improves its escalation process and provides transparent verification when payment disputes arise. Update a/o 2-4-2026: Thank you for responding. To clarify for anyone reading, I already contacted Forthright directly before posting this review at the exact same email address posted in their response to this review, and provided my account information, screenshots, and documentation multiple times. The issue has not been lack of cooperation on my end. The issue has been receiving repeated generic responses stating that my account was credited, without any transaction ID, timestamp, or visible record in my account, despite proof showing a payout error and no deposit. I also attempted to escalate by emailing the company directly, yet the same representative continued to respond rather than transferring the matter for independent review. I am not seeking publicity. I am seeking a transparent resolution supported by verifiable proof or correction of the missing reward. I will update this review if the issue is fully resolved.
Response from beForthright.comFeb 3, 2026
Hello, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. We take payment inquiries seriously and are reviewing our internal processes to support clearer escalation and communication. As we can’t access account-specific details on Trustpilot, please contact [email protected] with your account information, and mention your review on TrustPilot, so a member of our team can review this further. We appreciate you sharing your perspective and welcome the opportunity to help resolve this.



