BeeMission.comReviews of beemission.com

Response from BeeMission.comDec 3, 2019

Dear Francisco, Thank you for your review. I understand customs fees can be frustrating. The vast majority of our shipments are never stopped by customs, bit sometimes it happens. However, YOU WERE notified during checkout, as no customer can complete their order on our site until a checkbox is manually clicked during checkout that acknowledges the customs notice. We make this a requirement BEFORE completing checkout so good people like you have the option of not continuing with their purchase if they don't want the small risk that a package may be stopped by customs. We ship to hundreds of jurisdictions worldwide, and rely on customers to know their customs rules when selecting economy shipping. Kind regards, Katy

Response from BeeMission.comDec 7, 2019

Hi Mark Hollison, -Update- Despite what follows, your original message to us stated you had made 2 separate orders and wanted to cancel one. This story of declined cards and accusing us of charging you "under questionable circumstances" came up after you were notified that your orders had been processed into fulfillment and cancellation was not possible. Mr. Hollison, in your update as written, you infer you were on the order checkout page and entered a credit card, but received an error message, and then entered a second credit card to complete your order, only to later find out you had been charged for the same order on both cards. Order # 1 Nov 24 at 9:01a Not only did you successfully complete the original order, but you then navigated the order confirmation and clicked to accept a one-time discounted offer you were presented, which was processed as a separate transaction to be added to the original order. You navigated through the order confirmations, and for this original transaction you received 3 separate email confirmations as to the success of your order. One total order confirmation email from us, and 2 separate emails sent (payment confirmation emails ironically enough) separately via Stripe, a Global Leader in payment processing. These emails are confirmed as sent at 09:01a, from 2 separate sources. Order # 2 Nov 24 at 9:09a (8 minutes after the multiple order success and payment confirmations were delivered to your email inbox), you proceeded to go through a new checkout and accepted 2 separate post sale offers, resulting in 3 separate credit card charges authorized by you. This resulted in more confirmation emails, including 3 emails from Stripe confirming payment. You were not simply trying to finish your order after a payment failure. You in fact processed your card(s) 5 separate times on our site, for different items, in the span of 8 minutes, which required you to navigate through confirmation pages. All of the transaction details are recorded by Shopify, a Global Leader in eCommerce. Including your journey through the order confirmation pages that followed, which you navigated through. You later sent us a screenshot of text messages you allegedly received notifying you that some of your transactions to our site had been declined. That text message, the source of your accusations against us, was sent to you by whom? NOT BeeMission. If that image is authentic, whomever sent it to you is the responsible party. You are attempting to hold us responsible, and knowingly falsely accusing us of nefarious activities based on something sent perhaps by your financial institution. In the meantime, before you placed a second separate order for different items and a different order total, you had already been notified three times of your successful payments via confirmation emails. Not at any point did our system tell you there was an issue with your original payment. Had there been an issue, you would not have advanced to the confirmation pages to have the opportunity to accept the one-time offers your order qualified for, which you chose to accept. Any such error messages are recorded in the system, and recorded to your order profile. You acknowledged this, in fact, and showed us the text message as the source of your issue. It is disappointing to us that you have chosen to be untruthful. I do understand from our support staff that you threatened to write a bad review if you didn't get your way, and in reality all we have really done is fulfill your order quickly, and offer to facilitate a return for you for the unwanted items. You do us a grave disservice, sir. Slander is unbecoming. Despite all of this, we are happy to refund you for the order you don't want. Please contact us when you receive it, and we'll get your return sorted out for you. Happy Holidays to you. -Original Response- You have 2 separate orders, for different items, and different totals. For the first order, you were sent 2 different payment confirmations, one from our site, one from Stripe (a global leader in payment processing), and these were delivered to you 9 minutes before you placed the second order. You placed 2 separate orders, 10 minutes apart, for different order totals, on Sunday, November 24. You wrote in acknowledging this, and asked us to cancel one of the orders, which we were unable to because it had entered fulfillment, for which you were provided tracking details. It is a fair expectation that we offer refunds AFTER the items are returned. I understand this may be disappointing to you, but we find it disappointing that you have chosen to be untruthful in your narrative. You make it sound like we double billed you, and sent out double merchandise in a scheme to keep your money. In reality, your orders were separated by time, and contained different items, for different totals, for which you paid separately. All card transactions are processed by Stripe, one of the World's leading credit card processors. We do not store or even have access to your card details. If you have insufficient funds, Stripe will notify you of this during checkout, and require you to enter another card if you desire to complete the transaction. We find it quite reasonable to offer you an opportunity to return products from a separate order you no longer wanted after ordering it. We are happy to issue you a refund for that order which had entered fulfillment before we reviewed your message, but we do not issue refunds until you return the items. Please let us know when you receive the package you'd like to return, and we'll happily assist you in returning your product.