Andrew B.
Product does not last and customer service ridiculous
Ordered a necklace for my wife. Took a while to arrive, but coming from the US to the UK in current times that's not unreasonable. However, after less than 6 months of frequent, but not continuous, wear the decal has all faded and we are left with a plain silver pendant. Very disappointing to have such a short life on in. Upon contacting customer services, I got an extremely disappointing "please note that this item fades over time and unfortunately 6-months is past the duration of time allowable for filing a complain as per our replacement policies!" Having checked descriptions again, there is no indication of the item being expected to fade (though I would have perhaps expected it over several years).




