bebcare.comReviews of bebcare.com

Please do not purchase from this company! They are an absolute scam. They’ve stolen $400 from our young family and have stopped replying to our emails. We purchased a baby monitor and requested a refund which they agreed to. We paid out of pocket to ship the item back which they received. However they have not refunded us the money. They’ve stopped replying and blocked us anyway they can. When reading the other reviews it’s really sad to see so many people have a similar experience.

We received the wrong monitor model as a baby shower gift. Never opened it, still in its original packaging. The day it arrived we reached out to see if we could exchange for the model we were interested in. This was well within Bebcare’s stated return window of 14 days. I’ve sent 8 emails in the past 2 weeks and have reached out via their website contact form. I still have yet to receive a reply with any form of instructions on how to exchange. If a business is unable to resolve the easiest customer issues, it means they do not stand behind the products they sell. Extremely disappointing.

Absolutely shocking. I have been waiting 5 months for a refund and they’ve now stopped replying. Borderline scam DO NOT buy from them.

Absolute piece of garbage - unuseable. Constantly disconnects and will not reconnect. Network failure. Not connected to server. So many error messages constantly. It is also complicated to use (and im a tech savvy person so thats a lot coming from me). Contacted via website which says 'we reply instantly' and got zero response days later. Had to go and spend hundreds more dollars on a new monitor after spending around $500AU on this. Pretty upsetting! Don't waste your money!

This is a Chinese company located in Hong Kong that I searched and has no US-based location at all. There isn't even a support telephone number to contact them, when things go wrong, like they did for me... I ordered one of the wifi monitoring system for my wife as we have our second child coming in early May. I never once received a shipping confirmation, tracking number, anything, except they took my money and basically disappeared. As stated, they have no direct contact ability so you must 'chat' with some Chinese representative who is clearly speaking through an automated translator. They said my package was 'lost' in USPS shipping yet after 1.5 months didn't even provide said number so I could look for myself. It took them THREE WEEKS to refund the product/camera itself, and another TWO WEEKS to refund the $9.99 shipping. An absolutely awful company that 1. doesn't allow reviews on their page, which says it all, and 2. cons people simple enough to buy products based on 'social media influencers' paid to say this garbage. Arguably one of the worst companies I've ever dealt with, and that includes Bank of America and Buffalo Wild Wings. Avoid at all costs!

*** Warning - ⚠️ Worst customer service ever *** We bought a monitor not fit for use and had to fight for a refund. Finally they agreed to a refund after we returned the item, which we did. It was tracked using Aus Post and when it was signed for at their end, we got our refund. Now, months later they have again taken the money from our account, saying that they never got the unit back and that we stopped replying to their emails, which is absolutely untrue! We can’t get them to reply to ours!! DO YOURSELVES A MASSIVE FAVOUR AND AVOID THIS USELESS COMPANY!!!!

Hi, I bought a bebcare baby monitor for $170 in December 2021. By next Fall (less then a year from the time of purchase) the unit stopped charging when plugged in and became useless. Bebcare Customer Support was contacted (I was still within my 12 month warranty) just to find out that its not covered by the warranty. There was obviously something wrong with the internal wiring or poor quality of the base unit. They flatly refused to help and now I am buying another unit (not from them of course). Bad company doing bed business.

I really liked this monitor for the first several months I had it. Closed network, low EMF and a long battery life. My monitor stopped working after 8 months (still with-in the warranty time frame) and while I was frustrated things like this happen so I contacted customer service and things went extremely downhill form there. The response time was several days in-between with multiple follow-ups from me and a video sent as requested. To ultimately be told "the wireless module on the camera itself was damaged internally" then proceeded to tell me that that is not covered by the warranty because the manufacturer does not cover it. SO to sum up, the monitor and camera were with-in the warranty timeframe but Bebcare does not honor internal malfunctions caused by defect of their own equipment, that is not a warranty. Instead of offering to fix mine, send me a new one or heck send me a refurbished one for my ALMOST $300 monitor, I was offered a 30% off coupon. What a joke. They since have not responded to me after several more attempts to let them know that was not acceptable so they will be continuing to hear from me where it counts - a community of people who are looking for a low EMF monitor.