bebcare.comReviews of bebcare.com

DO NOT WASTE YOUR MONEY!!! This was a splurge/luxury item on my baby registry because I love the idea of being Low EMF and there is nothing else like the product on the market. My mom spent $450 on a camera system that only lasted 4 months. The button on the parent unit stopped working which made it impossible to change any settings, including flipping between the multiple cameras we had set up. The parent unit was completely undamaged, which I had to demonstrate to customer service (multiple times) after they accused me of having damaged it with water. The damage was to the internal system so Bebcare would not honor the warranty.  In addition to apparently being a huge waste of money, the customer service experience took over 3 weeks. I had to follow up for responses multiple times, only to be given a coupon code to buy a replacement and spend more money on a product that will work for who knows how long. As I’m sure you can imagine, I am extremely frustrated and disappointed. I already purchased a new baby monitor system from a competitor.

Do not buy form this company. Antenna broke after a week (for no reason) and then unit stopped charging at the 2 month mark. They don’t stand by their products. I have emailed them a dozen times. I am working with my credit card company to dispute the charge and then next step will be small claims court. Really not about the $350 although it’s annoying, but more about holding the company to accountability. I highly doubt they are in any way low EMF either, while common is fraud

Terrible - Do not order from this company. I ordered but canceled next day. Bebcare agreed to the cancel (have the email to prove it). They still Charged for an item I never received. I disputed the charge with my credit card however this scam of a company said I received it. So credit card put the charge back. I have emails showing the order was canceled and they agreed to refund me (in 3-5 weeks). So disputing it again with more documentation. Don’t order from here. Scam company. Look them up on the Better Business Bureau. I wish I would have done that first. FYI - never received the product because I canceled right after ordering it.

This one star reviews are 100 percent accurate! This company is a complete scam. My $350 camera has not worked since I received it and they will not honor the warranty and are instead offering me a discount to buy another one. The WiFi constantly disconnects putting your baby at risk and now won’t connect at all. I am filing a lawsuit against this company for not honoring their warranty. They have done this to enough people.

DO NOT BUY. Bebcare is run by one person. CS, engineer, shipping, web dev, every role is done by the same person, when they say they will forward your issue to the engineering team, it is still the same guy pretending there is some professional team. They also write their own reviews on the website. All those 4/5 star reviews? Its written by the same person. Pay attention and you will notice the same style of writing- “I’ve had XX for XX months and I love it!”, “ it brings me a peace of mind”, etc. You will be better off with a big brand camera with actual warranty and support. Don’t waste your money!

Long story short - I bought the Bebcare iQ camera which had fundamental issues from the start that made it impossible to use. Was ghosted by support after I requested an alternate resolution given the issue had not been fixed after FIVE months. DO NOT BUY from this company - if you ever have an issue with the camera, you'll likely be SOL. I should have returned this the moment it arrived. Pros: - Video quality is great, especially at night time/in the dark. - If camera is offline, you can still use parental unit to monitor sound only. Cons: - Camera had a built-in feature to re-calibrate every morning at 3AM. This rendered the camera useless for the rest of the morning and many times, the rest of the day no matter how many times it was turned off and on. - Unable to monitor baby when we needed it most thanks to the above issue. - Camera would click during recalibration which disturbed baby. - I selected to turn off status lights on the camera but they would flash every once in a while when online and would be fully on when in the recalibration process which also disturbed my baby. - Can only control the camera through the app. - Support was lackluster. Had to follow up multiple times to get anywhere. Even when they said an issue was fixed, it was not. At one point, it took them one and a half months to respond to me even though I followed up three times. - Support/engineering unable to fix issues over long periods of time and unwilling to work with customers to come to alternate solutions (refund, replacement camera, etc.). - Waste of money and time

Do NOT purchase anything from this company. If you have a problem they will not answer your email. Not only that, there is no phone number to call them direct ( unless you want to call Asia). That, in itself, should tell you something about this company. I purchased a baby monitor for my DIL and the plastic cover continually came off. They told me to tape/glue it on. I said absolutely not and I wanted a replacement. It was about 6 months old and the warranty was for 1 year. That’s when all communication stopped. Shame on them! Buyer beware!

何度もレビューを書いてきましたが、２年以上前に注文した Bebcare Air の交換用フィルターが、やっと届きました。 幸いなことに、届いた製品自体に問題はありませんでした。 Bebcare Air 本体 が届くまでに約１年、フィルターは２年以上かかり、その間、ショッピングサイト経由の注文のキャンセル交渉や、Bebcare Air 本体 の不具合内容の報告などを含めると、１００回以上メールでやりとりをしたと思います。 bebcare.comから商品を購入する際には、膨大な労力と忍耐を覚悟する必要があります。 Bebcare Air 本体 の挙動はおかしいままですが、注文した商品は全て届いたので、だましだまし愛用していこうと思います。