bebcare.comReviews of bebcare.com

SCAM took my money and never received anything and not refunding my money even though they reply saying they will

I had a horrible experience with the Bebcare system. First of all, the monitor was nearly impossible to turn on, so unintuitive and user-unfriendly that I gave up and decided to return it. Unfortunately, I was just a week past their return window due to being on vacation. I kindly asked if they could make an exception, but they refused. To make matters worse, there are no instructions included in the box. You’re expected to go hunt them down online, which is unacceptable for a product meant to offer peace of mind to parents. I already had another monitor and only bought this one for its low EMF feature, but that doesn’t matter if the product is so dysfunctional that you can’t even use it. I emailed their support team, and instead of acknowledging my request for a return, they responded with something completely unrelated, ignoring my concerns entirely. I had to write back again just to get them to address the original issue. It felt dismissive and borderline manipulative. Honestly, this feels like a scam. Between the poorly designed product, lack of instructions, and dismissive customer service, I wouldn’t recommend Bebcare to anyone. Save yourself the frustration and buy something else. RUN.

This is a SCAM company! Do not buy here. The product doesn’t work. The app does not work and there’s no support to help fix it. They have an INSANE return policy that basically ensures you will not be able to return it. If you use any promo code they won’t accept it. They also have a high percentage restocking fee. We reported this to our credit card company and they have been sending us INSANE threatening emails. Saying they are giving our information and IP address to authorities if we don’t reverse the chargeback . LOL. This is a scam Chinese company.

My monitor stopped working, they offered to send me a new one if I provided 5 star reviews on trust pilot and Amazon. I did, they never sent me a monitor. Over 30 emails. They offered a 30% off a monitor, but why would I want to buy something again? When it broke the first time. Clearly they do not stand behind their products. Very disappointing and terrible customer ser

I ordered a Bebcare monitor and never received it—even after waiting an entire month. Frustrated, I placed a second order, only for the company to send me two units. I've been trying to return the extra one for over a month now, and despite it being their error, I had to pay out of pocket for the return shipping. Tracking clearly shows they received the item, yet they refuse to issue a refund or credit. The customer service is absolutely horrendous—there's no phone number, only email, and even then, responses are rare or completely non-existent. As for the monitor itself? Subpar at best. Not worth the money or hassle. Honestly, the positive reviews have to be fake. Save yourself the headache and do not buy from this company.

I wrote over 22 emails to get a refund back it's been over 2 months and in half they still stay it's processing. Still haven't received my refund. Because they never shipped my item and kept my money. Still as in the end of May still haven't received my refund.

I do not recommend buying from this kind of people. I worked as an affiliate for them and they scammed me of my comission and won’t answer my emails for 2 months

Much like many other people here, the baby monitor we purchased stopped charging with the cord they sent within 3 months of purchase. Instead of replacing the cord they tried to bribe us into giving them a 5 star review in order to get a 30% discount.. absolutely ridiculous. While also reminding me how gracious they were being. This company cares more about reviews than standing behind their products and ensuring they function properly. Absolutely obnoxious. I do not recommend buying from this company. Customer service is horrible and the product stopped working within 3 months.