bebcare.comReviews of bebcare.com

This company is a scam. I almost never write reviews, but I felt compelled to write one for this company. 1) First of all, I tested the EMF from this device compared to my other two video baby monitors, and they were all equivalent. This is NOT actually low EMF (I used an expensive Cornet EMF reader) 2) I returned it bc I was unhappy with the product. Their customer service team confirmed that I would receive a full refund and would not have to pay the restocking fee bc my monitor did not have low EMFs and marketing was false. AFTER confirmation that I would receive a full refund, I returned the product. It has been 2.5 months and I STILL have not received any refund. I have contacted the company several times and they told me the refund is pending. They keep pushing it off any saying it will be on the next credit card cycle. But it’s been another month and nothing. My communication switch them started in NOVEMBER and now it’s mid March. At this point I realize the company is fraudulent *also, fyi the fine print says you cannot return an item if you got it on sale with a discount code.*

I highly do NOT recommend! Against my better judgment, after having issues with my first “parent unit” (monitor) I purchased my second Bebcare camera/parent unit. I regret my decision since the second parent unit stopped working after only 4 months. My first one lasted a little longer but didn’t even make it to a year before the problems started. I’ve reached out to their customer service and the best they can do is a discount where I would need to still pay $80+ which is ridiculous when I just spent so much money on it a few months ago. Save your money and buy another camera!

I ordered a baby monitor for a baby shower, which was never delivered on the time. After almost two months wait and several complaints to the company, the item is yet to be delivered. They are blaming the USPS instead of taking ownership of the delivery issues. If they have issues with the postal service, why don’t they use other methods of delivery. To give them credit, customer service was friendly and answered promptly, however they were not able to resolve the issue timely.

If there were negative stars it would be -10. They are scammers. I ordered a monitor and accessories at a cost of $298.00 My family never received anything. They said there was an e mail sent to verify sender address, last 4 of card used and shipping address. They said this a safety verification. I checked my CC and they already had the funds. There was nothing to verify. I sent them a screen shot of the transaction. They said they still needed the information. So I sent it. And no product. After a month and multiple requests they once again sent a request for information. It’s bad enough they are scamming people but to us the emotion of baby products to lure people is inexcusable.

Beware!!!! Run!! This is a scam company with fake products and a fake business. They somehow paid google to promote their business when you search for low emf baby monitors… when they are in fact not low emf. Their baby monitor app also does not work and the trouble shooting email you can send from the app also doesn’t work. They do not let you return anything you purchase using a discount code and do not honor any of their warranties.

I want to love these monitors. As when they worked they were perfect. But I have now had my third parent unit stop working properly and once again are getting ignored via email. The first unit I bought I did manage to get them to replace after many many ignored emails. They requested I ship the faulty unit back to them and they would pay for shipping- which they later informed me they couldn’t do once after requesting reimbursement. My second unit broke but my daughter dropped it once so I thought it was potentially that so paid for a new unit/ but on emailing them about it they offered me a discount code if I posted a 5 star review. Now that unit is faulty too with the same fault as the previous one (so it obviously wasn’t from being dropped) and I am now a few months in to trying to get replies from them. Honestly, ignore the 5 star reviews (that were likely posted by people like me trying to save money on a replacement) and don’t waste your time and money with them, it’s not worth it. For a product that’s supposed to be for baby safety, they are full of staff that obviously don’t care and are just trying to scam as many people as possible

FAULTY & TERRIBLE CUSTOMER SERVICE!!! Device stopped working a couple months after purchase. Website claims to have a one year warranty. Customer service says otherwise. Don’t walk, RUN from these people. How horrible to leave parents with broken monitors 3/4 months after purchasing and lie about their warranty. In the name of children, shame on you people

I WOULD GIVE ZERO IF I COULD! My monitor stopped working (zero sound) 4 months after purchase. There is a one year warranty on their website , yet they refuse to honor it. I purchased $1,000 worth of merchandise and am getting treated like a peasant. I’m only asking for a replacement on the handheld parent unit that stopped working - nothing irrational or crazy. It’s been 11 days of email battling because their customer service is wrenched. They are being reported to BBB, AMX fraud, and will have a lawsuit slapped on them if they choose not to honor their contractual obligation per their policy. Per their email I have pasted below, their technical team determines (via videos they requested), that the device is damaged internally and no longer playing through the speaker? Yet in the same email they deem it’s “impossible to determine/ fix without the proper tools and having the device in hand”. Y’ALL ARE CROOKS Thank you for your follow-up email. I have just heard back from the technical team this morning regarding the sound issue. Based on their detailed analysis, our engineers believe the speaker and the wireless module inside the parent unit is damaged internally. It is not possible to fix this without professional tools and electronics expertise. Unfortunately, internal damage is normally not covered by the warranty (this restriction is imposed on us by the manufacturer).