Samantha S.
The perfume I purchased came sealed in…
The perfume I purchased came sealed in the factory box. The sprayer didn’t work good and at first, I thought nothing of it since it seems to have been a factory sealed and set it aside for the summer. In pulling it out of my collection to use for the fall, I realized there wasn’t a problem with the sprayer ….The bottle was empty. I reached out to the company, but there’s a 30 day policy. They are not willing to rectify the issue. BUYERS BEWARE!!!!!!!
Response from BeautyLIV.comOct 16, 2025
Dear Samantha, We understand your frustration, and we want to clarify our company policy regarding returns and damaged items. As stated in our terms and conditions, while we are responsible for shipping you your order, it is also the customer's responsibility to inspect the item upon receipt and inform us of any issues. Your purchase was made in March 2025, and you contacted us regarding this issue SIX MONTHS LATER. Our return policy, which aligns with industry standards and those of other companies in the market, allows for returns or claims within 30 days of purchase. Had you reached out to us within this 30-day window, we would have been happy to assist you. However, given the significant time elapsed, we are unable to process a return or replacement at this time. We believe our customers know us for our commitment to excellent service and our efforts to assist them whenever possible within our stated policies. Thank you for your understanding, BeautyLIV.com