BeautycounterReviews of beautycounter.com

I don’t remember signing for an automatic monthly order. Well, after receiving 3 orders of vitamins C I had to call twice to do the same cancellation and finally they stop send it to my all address and charging it to me credit card. I remember that I bought one item and that’s it. By the forth month, moved out and could not grab the last item which was sent after a had cancelled the service, but I paid for it. I called back to cancel again. I was promised a refund and my credit card never was clear. I had to pay for it $95.00 dollars 3 times and have it stored in my house for 2 months unnecessarily. They practically forced me to pay for it. They have inefficient customer service.

I would like to write a review for beautycounter and express my experience of purchasing a product a few days ago and attempting to return it. However, I was informed that I must wait for them to send it to me first before I can initiate the return process. This seems illogical since my order has not been processed yet and remains in their warehouse. It lacks coherence and simply does not make sense. my order no: 441455127

I purchased the Beauty Counter regimen pink line for travel in July of 2020, but with covid we weren't able to go anywhere so the product sat on a shelf in my medicine cabinet eye level. I saw that the eye cream with a eyedropper top was just under being full. I never used the product since it was for travel and it went from that to 1/2 way in empty in 6 months. I believe they have issues with this type of bottle but they seem think it is normal. You all may not notice this is happening because you are using it but it is evaporating. Not happy with it.

Products are okay, but overpriced. I would continue to purchase from them; however, they cancelled my membership due to incorrectly suspected fraud. Their fraud department (despite saying I could respond back with questions) hasn't responded my multiple follow ups, which is unprofessional and just bad service. I had to create 2+ separate support tickets with the regular Support Team, who brushed me off saying I could still continue to purchase from their company without the free shipping membership. This is so incredibly rude, when there has been no fraud to start with. They also won't do any price adjustments for items that go on sale, even if they were purchased a day or two before.

I had about 20 fraudulent charges from their site. Someone apparently went on a shopping spree on their website with my card. I asked for the name of the person who used my card and they protected the thief and would not give out the information even though it was my card.