Worst customer service i have ever experienced. Sent the wrong shoe size (us size 11) when i got the shoe it was absolutely not a size 11 it was way bigger I complained and they sent another pair (Us size 10 this time) When i got the shoes they were the same "size 11" they originally sent me which was not the right size in the first place. and tried to charge me. This is a horrible business. highly suggest DO NOT BUY ANYTHING FROM HERE.
GA
Gary Ash T.
A COMPLETE SCAM! BAD CUSTOMER SERVICE!
I recently ordered three bottles of Nutrafol Men Hair Growth Supplements (or the exact product name based on your research) directly from their website, but unfortunately, I only received one bottle. It's unclear whether the issue stemmed from a shipping error or mishandling, but it is disappointing that the order was not fulfilled correctly. As a customer, I expect my purchases to be delivered accurately and securely.
After reaching out to their customer service team via email, I felt that they were more focused on defending their process than offering a proper resolution. Despite multiple attempts to follow up, I have not received a satisfactory response, and at this point, communication has ceased altogether. I understand that mistakes can happen, but the lack of proactive support and timely resolution is concerning.
I had hoped for a better experience, especially since I was eager to try their product, but unfortunately, this has left me feeling frustrated. I will be seeking a refund through my bank, as I have been unable to resolve this directly with their team.
For anyone considering purchasing from Nutrafol, I would advise caution and recommend ensuring that customer service is responsive and accountable before committing to an order. I had high expectations, but this experience has been disappointing, and I hope the company will improve their service to better meet customer needs in the future.
TC
Tara C.
The savings aren’t worth the time it takes to receive their products
I’m completely done with this website. The savings arent worth the time it takes to receive their products. It can take up to 2 weeks to get an order. I ordered my last products on 11/13/24, they did not print the label until 11/19/24. They said I would receive by end of day today, 11/23/24, I have not received order and will not until an indefinite time. There is NO updated tracking info. This was the last straw for me. Complete done.
AA
Abdelrahman A.
Bad customer services
Beautifiedyou have the worst customer services ever, i ordered from them and my order was delivered to someone else and when i contacted them about this they called me a liar and that it’s not their responsibility.
I wasn’t looking for a refund idc i can order another but i just wanted them to know what happened then i was shocked from their aggressive, unprofessional and unrespectful response.
MA
Mannu
I purchase online its been 15 days I…
I purchase online its been 15 days I haven’t received my order yet. They still not send it. Such a bad service not buying again for this site. Not recommended!
DM
D M.
Items take far too long to ship
Items were ordered a week ago and STILL haven't been shipped, instead they're showing as awaiting fulfillment. Contacted them and was told, "standard shipping typically takes up to 4-10 business days to process and ship at this time — therefore, processing & shipment deliveries are subject to change without notice." Then they had to the nerve to say, "However, we can assure you your order will ship promptly!" NOT ACCEPTABLE - would not recommend doing business with them.
KK
K K.
Don’t order
Don’t order. It’s been WEEKS!!! Nothing!
SA
Sabz
DANGER!! BUYER BEWARE!!!
I placed an order on February 6th and FedEx could not deliver it, it was sent back to Fedex and Lost. I have been trying to get the refund and emailed, called, stood upside down on my head and even called Fedex who has stated that they CANNOT get a response from Beautifed You. I have been unsuccessful in getting the charges reversed becuase they are shady as F