Pete
Request a charge back on these scammers. It worked for us.
This is a scam organisation, and if you have been scammed by them request a charge back from your bank. I was just successfully granted one. I ordered a large jewelry box with a name engraved on it. They sent me a completely different box that was half the size, did not match the pictures or dimensions on the website. We asked them to send the correct item or refund us completely but they only offered a 20% refund. After requesting that they do right by us and give us what we paid for, they would only increase the refund to 30% and then 50%. We then read their reviews and realised this was a common experience and this is how the business scams people. We successfully had the bank charge back these scammers and I recommend you do the same.



