Mike
This is a contract that you dont want…
This is a contract that you dont want to be apart of. The contract is one sided. I have started legal proceedings and ultimately hope to turn it into a class action suit. According to their contract you have a right to terminate your contract by closing your account, but they can continue collecting money and hold the money based on a bogus investigation. Here are the exact words from their terms of use. "Termination does not relieve you of your obligations as defined in this Agreement, and BeatStars and Processing Facilitator may elect to continue to hold any funds deemed necessary, pending resolution of any other terms or obligations defined in this Agreement, including, but not limited to, chargebacks, fees, refunds, or other investigations or proceedings." Be very careful giving these people your music. As of right now they are holding funds for a bogus reason even though I want out of the contract. They have no customer service number. The email customer service will cease responding because they believe that they can get away with holding your money indefinitely. I don't believe I can post the information here but I am bringing suit and will ask for class action status. If you have ever had your money held by this company be sure to tell your story here. Sony will be sued as well to be sure we can actually get paid. There is no way a judge will let this one sided contract ride. Once someone terminates a contract it should be over and all funds should be released. These people are very unprofessional. Per many of these comments they can get their feelings hurt because you are upset and if you respond with anger they can retaliate and keep your money for a long time. No professional business would be run in this way. Especially being that they deal with musicians who are known to have emotional issues. I just want my money out and to be able to move on.
Response from BeatStarsOct 11, 2023
Hey, We hope you are well. Thanks for your feedback and for sharing your experience. Please let us know if you need any further assistance on the matter, we would like to investigate the ticket you logged. Please provide us with the reference number so we can take a look. Thank you!



