BeatStars Reviews | Read Customer Reviews of beatstars.com

BeatStars Reviews | Read Customer Reviews of beatstars.com

BeatStars reviews

Showing 60 reviews with 1 star · Clear filters

TailedTae
Apr 10, 2024
You guys have to get better at updating the SSL certificates on time to avoid this as it jeopardizes the credibility of your customers "propages"
Support team not very helpful. All they did was send me links to videos I've already watched. My propage has been down for almost 2 weeks and it says Im trying to steal my customer info. You guys have to get better at updating the SSL certificates on time to avoid this as it jeopardizes the credibility of your customers "propages" I've been with you guys for years and never had this problem for this long before. Beatsars needs a customer support phone number, this email back & forth and leaving reviews is ineffective and is terrible time management.
Response from BeatStarsMay 15, 2024
Hey TailedTae, thanks for sharing your experience with us, please note that DNS issues can usually occur when there are changes made to your set such as your records on your domain host provider end. If you still facing an issue on the matter please provide us with a reference ticket so we can surely investigate your issue further.
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Trunz Z.
Apr 8, 2024
Beat gekauft doch nichts hat geklappt
Beat gekauft, Quittung erhalten, Geld noch da und keine Spuren erhalten, service lässt sich bis zu 4Tage zeit zu antworten, bockt ja richtig, kaufe nicht mehr über Beatstars
Response from BeatStarsMay 15, 2024
Hey Trunz, Please allow us to clarify that BeatStars is not involved in any sales/purchases of beats and collects no money for those transactions. The only transactions that involve BeatStars are the sales of BeatStars products and services such as subscriptions (Marketplace, Pro Page, Publishing), Beat ID, and Promote campaigns. Therefore in this instance, you will need to contact the producer directly to request a refund. We hope this helps to offer some guidance. If you however have any further questions please feel free to ask. Thank you!
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Goluia Gigi J.
Jan 12, 2024
I have been waiting on a refund now for…
I have been waiting on a refund now for several days. After initially communicating with a team member on January 3rd, I've tried reaching out multiple times and now no one is answering.
Response from BeatStarsJan 22, 2024
Hey Goluia, we trust you are well. Please could you kindly provide us with the reference number of your case where a refund has been requested so we can investigate further? Thank you!
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Fiifi T.
Dec 24, 2023
Man beat stars is trash how cant i pay…
Man beat stars is trash how cant i pay for a track when im in Ghana are y’all saying Ghanaians shouldn’t do music because there’s literally every country available for paymbut Ghana how disrespectful
Response from BeatStarsJan 22, 2024
Hey Fiifi Taylor, We trust you are well. Please note that BeatStars is not a payment processor, we do not manage the limitations of the payment provider in your country or others. We are however looking into bringing more options in the future not only for Ghana but for all other countries affected as this does not only impact Ghana. Unfortunately, it is something outside of our control and you provide a rating based on another service limitation here. We trust this helps to clarify and provide guidance. Thank you!
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JaseBaseBeats
Dec 2, 2023
Worst company I’ve ever dealt with
Worst company I’ve ever dealt with. Constant issues with distribution and not being paid. Nightmare moving my music to another platform had nothing but stress using BeatStars. Owed money as I write this. Unhappy customer
Response from BeatStarsJan 22, 2024
Hey JaseBaseBeats, We trust you are well. We are sorry for your experience and wish we could assist you further. Could you please provide the ticket reference on where you are having trouble for further investigation? Please note that Distribution is a service that is winding down at this stage, we would like to further clarify that, unfortunately, streams and royalties are not generated in real-time. You may see your stats data within the stores, but that data is not provided to us instantly and in real time. Each platform has to vet each of the streams to make sure they are legitimate and monetizable according to their requirements. We also have to vet those streams on our side. In general, it takes around 90+ days for each of the stores/platforms to provide us with the data and revenue. Once we have vetted the data/revenue and confirmed the data/revenue is legitimate, we will then pay out. However unfortunately this does take a bit of time, as it's not a simple process. We appreciate your patience in the meantime. Thank you for understanding!
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Maik M.
Oct 25, 2023
Eine reine Katastrophe
Ums so zu sagen, ich habe BeatStars Studio verwendet, um meine Musik auf Plattformen wie Spotify, Amazon Music und co. zu verteilen. Allerdings hat mir BeatStars bei jedem einzelnen Release Probleme bereitet. Ständig wurden Releases unbegründet abgelehnt und bei weiteren Versuchen doch angenommen, Release-Überprüfung ignoriert oder beim Release alle ausgewählten Stores entfernt (so das der Release garnicht erst angenommen werden kann). Sorry Jungs und Mädels, aber ich werde meinen Distributor wechseln. Peace out.
Response from BeatStarsOct 30, 2023
Hey Maik, We trust you are well. Please allow us to clarify here that Distribution is no longer a service we offer. If you still have any questions please kindly refer to our support team via email. Thank you!
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Mike
Oct 18, 2023
Beatstars will screw you instead of fixing their errors
A bug on Beatstars deleted my personal information and caused 4 licenses that I paid for to be defective. Support would not do anything. I suggest to anyone buying through Beatstars that they instead contact the producer personally and cut out the middle man. The producer gets a better cut, and Beatstars customer service is useless anyway. The fact that this came just after they increased fees is even more ridiculous. Don't give these people your business.
Response from BeatStarsOct 20, 2023
Hey Mike, We trust you are well. We are sorry for your experience, we would happily assist in investigating your case, please provide us with the ticket references you referring to here so we can take a further look. Thank you!
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mercedes S.
Oct 14, 2023
Purchased four beats and they stole my…
Purchased four beats and they stole my money! Never received my beats
Response from BeatStarsOct 16, 2023
Hey, We are sorry, the producers manage their own licenses, content, sales and client communication. Please feel free to contact the producer directly regarding any inquiries/concerns. You may use the "Message" button and social media links (if any) within their BeatStars profile page, or the email address within your transaction receipt to contact the producer(s) directly. Thank you.
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