bearsforhumanity.comReviews of bearsforhumanity.com

Ordered bears over a month ago to a hotel my husband was going to stay at during a US business trip. Website stated that orders are processed within 1-2 hrs and USPS shipping option was going to take 2-3 days. No beats for nearly a month. I called customer service several times but nobody picking up. I emailed as well nearly a month later and said the bears didn’t come so can I have a refund. No response. Then a week after that email I get a message the bears were shipped. I immediately emailed customer service and said that I had already asked for a refund and don’t have a way of getting the bears. They were unbelievably rude during the exchange and refused to issue a refund. They kept saying I need to return the bears and completely ignored the fact it was over a month from order to shipping, that this was very different than their shipping policy, and that I had no way of getting the package. Extremely disappointing - I’m disputing the charge with the credit card company and won’t be going back to them. DO NOT order from this scamming place!!

Recently ordered 3 of their Sherpa teddy bears. Recieved them yesterday and was horribly disappointed by the quality and safety of their products. The bears did not resemble the ones on their website and have squished up faces. The seams are also very prominent on the faces making them appear very ugly. The material constantly sheds which means it is not safe to give to babies despite them saying it is safe. There is also loose threads on 2 of the bears. I've had no reply from their customer service team and my partner had also tried to contact them via face book messenger. They stopped replaying after they realised it was a complaint. We are from the UK so paid a lot of money for these bears to be shipped over to us. I have no idea what to do with these bears now as they are too ugly and cheap looking to give away. Obviously I can't give them to my baby due to the shedding issue. I am so disappointed as I was really looking forward to receiving these bears and giving something safe for my baby to snuggle to.