BEARPAWReviews of bearpaw.com

I don't have somebody else took this company over or what's going on they used to have great customer service and great shipping times I ordered a pair of boots December 6th didn't hear a word from anybody until about 10 days after that they said shipping was delayed because of the holidays I understand that that's why I ordered them December 6th you would think they could have gotten a pair of boots to me by Christmas I mean they had three weeks to ship it from Nevada to North Carolina.... And here it is December 29th and my boots are still not here definitely won't buy from them ever again.

Ordered my package a week and just shipped out. Wanted it before Christmas and now it is Christmas Eve and they shipped it out. My package was still in processing for a week. Now that they have shipped it is going to be here in 2 weeks. I understand that it Christmas and it get busy but don’t ever buy from there website get it in store ONLY. Never again.

Dreadful company. Avoid at all costs. Ordered women’s boots 5 weeks ago and still not delivered. Not made aware that order was being shipped from China until payment taken. So called ‘order tracking’ by China post in Chinese! Now stating order has been delivered. No customer service, no key contact points and no responses to six emails I’ve sent. DO NOT ORDER FROM THIS COMPANY!!

Horrible company and customer service. I'm not sure how they ever stay in business honestly. If you can't ship timely, then don't offer your business and services. 2-10 day shipping and when you ask about your order. You get a complete run around from someone who probably lives in another country. They just take your money and make you wait until they are ready to do their job.

So disappointed with my experience. I ordered boots on December 1st as a Christmas gift. By December 14th my order still hadn’t even processed so I ordered boots elsewhere and contacted Bear Paw and asked them to cancel my order and refund my money because I didn’t need the boots anymore. They said that was impossible and that they will need to ship the boots when they are ready, I will receive the boots, I will need to initiate a return online, bring the boots to the post office to return, then I will get a refund when the unwanted boots are received. The most asinine process I have ever encountered..you’re telling me you can’t just cancel the unprocessed order and refund my money??! Anyway, after 1 email and one “chat” ( phone calls aren’t ever picked up) with customer service I received an email that my unwanted order has shipped and will possible be here on the 27th of December. They offered me a 25% off “Thank you” discount for my patience 🤣 I will be passing on that thank you. Christmas is a busy time for sure, but every other company I’ve ordered gifts from (including one item shipped from Italy to Massachusetts) has arrived in under a week. Good old Amazon managed to get some boots here in 2 days. I always want to give other companies a chance, but they have to do better than this.

12/2 placed my order. When I received the confirmation I noticed the order was wrong. Contacted the company and was told the order could neither be corrected or cancelled because they were already in process. My account was charged. 12/18 email that my order was being processed!!!

Never buy from them you pay for expedited shipping and they don’t do that. They take their time they are rude they don’t give a concrete answer on when you will get your merchandise they are the worst company ever. To deal with. All I ask is to get my merchandise on time and some girl by the name of Azaela kept going around the bush and giving excuses when the merchandise was going to be delivered when the boots are already paid for with the expedited shipping HORRIBLE EXPERIENCE. I want everyone to know what a horrible company and customer service this is avoid giving yourself a headache and loosing your money. Go somewhere else were is reliable and they respect and overall keep their word on what it says on their website.

DO NOT BUY FROM BEARPAW. I ORDERED FROM THEM WEEKS AGO BACK IN NOVEMBER AND MY ORDER HAS NOT SHIPPED. WHEN I CALLED TO ASK WHEN IT WOULD BE SENT, ONE PERSON HUNG UP AND THE NEXT PERSON COULD NOT TELL ME WHEN IT WOULD BE SHIPPED. THE WEBSITE ALSO NOW COINCIDENTALLY SAYS HOLIDAY DELIVERY NOT GUARANTEED, WHICH IT DID NOT SAY WHEN I PURCHASED THE ITEMS, IT SAID 3-5 DAYS. I DONT EVEN KNOW IF MY ORDER WILL REALLY COME.