Arizona
My order was on its way then it said it…
My order was on its way then it said it got sent back to sender, because it says my address is wrong. It wasn’t wrong. I’ve emailed them I keep getting the runner around! Never again!!
Response from BeacolorsMay 12, 2026
We're sorry to hear the shopping experience didn't meet your expectations-that's never what we want for our services. If your order is returned to us due to an address error during delivery, this invariably stems from an alert issued by your local post office or delivery service provider. This situation typically arises when the delivery driver is unable to precisely locate your residence—and thus complete the delivery—based on the shipping information provided on the shipping label. Potential causes include an incomplete address (such as a missing apartment or unit number), a mismatch between the postal code and the city, or a failure to update your address following a move, etc.; for specific details, you will need to verify the matter directly with your local delivery carrier. We certainly do not want this to happen. However, should it occur, we will typically work with you to check the address and offer resend service. Regardless of the option chosen, our primary objective is to provide an effective resolution to help you navigate this situation.