BodegaReviews of bdgastore.com

Really bad customer support. I tried to reach the customer support since i missordered a pair of shoes from Europe, meaning this I need to pay customs. I contacted them instantly after the order asking please if they can cancel the order. 2 days after the reply saying they can't when it is a shopify site, of course you can do it with 2 clicks. I finally have to pay import customs por +50% of the value of the shoe. A very very bad experience

I ordered their ASICS x Bodega Kayano 20’s. The shoebox came destroyed. Inside, the shoe was also destroyed. Somehow my shoe was dented severely changing the way it feels completely compared to its pair. I contacted customer support repeatedly. They only fixated on the damaged box and ignored the defective shoe. Bodega’s customer service team needs to go back through their training program. They need to fully read the email. I wish there was a place on trustpilot to attach photos. People need to see how ridiculous this whole situation is. This is far from the first time Bodega has royally messed up my order. One time, I bought a Stussy pigment dyed polo from Bodega. They sent me a Large Bodega T-Shirt and Hoka Shoes. This was bizarre as well as ridiculous. But oh well. It’s my fault for shopping with Bodega. I think that will be coming to an abrupt halt immediately.

I ordered shoes from the site, and the Bodega team refunded my order a few hours later without bothering to specify the issue. I had to email them to figure out the problem, which unsurprisingly turned out to be that "Unfortunately, our inventory and fulfillment teams have informed us that your order item xxx was no longer in stock." I then requested that their team cancel the entire order (as I had a $10 item included to get free shipping). Their team informed me that they were unable to modify, edit, or cancel an order once it is placed, despite having "modified" my order without my consent. As you might guess, they do not offer free returns on orders, so now I am stuck with this item. What really bothers me is that they did not consult me about this issue and just directly modified my order. When I reached out to them, they made no effort to assist and essentially told me to deal with it myself.

Purchased a ring on the 19th May to Australia and they sent the incorrect size (was unlabeled and they didn't check the size before sending it). It took 10 days to arrive, now, having to send it back to the USA, taking another 10 days, and up to another 5 business days for them to process a refund for their mistake. All up - having to wait close to a month to get a refund because they sent an unlabeled box and ring and didn't bother to check sizing before sending it. All I was asking was for a refund as soon as it was collected by their carrier.

I was very excited to find the pants I needed to complete my suit (I already have the matching jacket) on sale, so I placed the order on Bodega's website. However, a week later, I discovered that the pants were out of stock. Very disappointing. In 2024, an e-commerce company should have a better sense of what's in stock before allowing customers to buy it. Taking a full week to inform me is outrageous, especially since I needed the pants urgently and would have bought them elsewhere. I even reached out a day after purchasing to ask if there was a way to expedite my order for an additional cost.

This place is despicable and according to all these reviews it looks like I’m not the only one that thinks this way. The shipping is a joke Now off to BBB for another review

I have entered the discount code for the order, however, this shop get the full amount of money from me. After my tons of complaints via emails, the shop refused to refund the price difference to me. The customer service is just like a robot, they never read your message, they just know quoting their terms and conditions to you and refuse your requests. Just realised this shop got only 2 stars in Trustpilots, not surprised by this poor rating, this rating fully reflected their services and attitude. BEWARE of this shop.

Purchase an item but had an old email never got the delivery info. Messaged them to update my email and was told the item was no longer in stock🤔 I screenshot the order And it went through so how is it now out of stock? Very frustrating!! Black Friday scam