BodegaReviews of bdgastore.com

Horrible service , unprofessional

Dicono che le evasioni sono espresse e consegna in 3-5 giorni lavorativi. Ho comprato da 4 giorni lavorativi, ancora non hanno nemmeno spedito. Il servizio clienti risponde con le mail copia e incolla con le Superca**ole

I ordered a pair of shoes over a month ago, and out of nowhere, they just randomly canceled. Yes, I got my money back but don't buy from them if you are excited to Get the shoes. They have things on their website for purchase that are sold out and the website needs to be adjusted!

I ordered an item on a Black Friday sale at the cost of 53.20$. Bodega sent the item after about 3 weeks after the order was placed and the most outrages thing they did is to declare the value of the item as it fool price of 76$. As per the Israeli law of customs every item above 75$ value must pay approx. 17% of taxes so unfortunately i have paid allot more of the item because of this mistake. I have sent allot if mails to the Bodega costumer service but they ignored me and didn't replied to me. I buy from allot of websites but i have never seen such a disparaging and unprofessional behavior.

I WILL NEVER ORDER FROM THIS COMPANY AGAIN!THOSE SHOES DO NOT LOOK ANYTHING LIKE NIKE WEBSITE! FRANK REFUSED TO GIVE ME MY MONEY BACK THEN GONE SAY ALL SALES ARE FINAL!BAD ASS COMPANY BAD ASS CUSTOMER SERVICE AND FAKE WORN ASS SHOES!DONT ORDER

Absolutely terrible customer service and practice, the amount of unwillingness to easily resolve a small issue is astounding. The practice of making almost all shoes a QS item so the consumer is unable to return/exchange/refund is shameful, especially when those same exact shoes are general releases and still commonly available from their own manufactures website. In their own policy it states "ALL LAUNCH (QS), LIMITED EDITION, AND BRAND COLLABORATION PRODUCTS ARE FINAL SALE. *Any exemptions to this policy are at the sole discretion of Bodega*. In my case somehow I was sent the wrong size and the correct size is still available in their inventory. I asked if I could exchange for the correct size and would pay for the shipping and was instantly met with deflection and no level of cooperation or leveling. Stay away from this company, the bad reviews are evident of their terrible business practice and subpar professionalism. *UPDATE* Responding to your comment that is incorrect and just a lie. I just received the shoes yesterday and have the whole conversation saved between Frank and myself and no where mentioned was a return label. Here's a snippet "On Thu, Oct 21 2021, at 06:43 PM, Frank wrote: Yes, so my sole discretion is that because this is a Quick Strike Item as stated in the Red Text, you will not be able to make Returns, Cancellations, Exchanges, or Refunds for the product. I tried many times to try and resolve the issue, paying for the shipping, purchasing another item for inconvenience, literally anything and Frank was just unwilling to even attempt to try and resolve it. I am still willing to go through and attempt to resolve this but it takes both parties to fix this, not just one.

my wife ordered a birthday present on this website. they sent the wrong bandana. she contacted the company and returned the bandana. a couple of weeks later another package arrived but it was a totally wrong order, meant for a person in a different state. we contacted them again and asked for a full refund and they were completely unwilling to work with us. we now have to return the second package to them, never receive what we originally ordered, and simply receieve our money back. garbage company. garbage customer service.

Ordered a pair of sneakers from these guys, got a verification email that everything was all good. One month later I had still not received a tracking number etc. turns out that my order was cancelled but was never informed of it. Got the refund but really wanted those sneakers. SMH. Also got out on some blacklist so that I can’t get anything from them anymore. Really disappointing and frustrating.