BodegaReviews of bdgastore.com

I ordered from them their New Balance x Bodega 9060 collab (the shoe, tee and hoodie) the same day of release on 12/10 at 12:05pm (drop was at 12pm) and in fear of them selling out I put two separate orders, one for the shoes and the other for the clothes. I got the shoes after 5 days. On 12/22 after 12 days of placing the order, they send me an email saying they refunded me one piece of clothing (hoodie) without any explanation! I was one of their first few orders because it didn’t sold out immediately and still got refunded after 2 weeks of not shipping and keeping my money. I really wanted the hoodie but it’s sold out now. I bought from them a lot and I don’t really care about taking a few extra days for shipping as long as I receive it. But this, this is unforgivable.

Be hesitant ordering any of their items that are QS, they will take liberty with your order and cancel the purchased items without notice after not meeting their given fulfillment times and overselling stock (keeping orders open for hours after they sold out). After 2 weeks they cancelled half my order and took liberty with my order without asking what I would like to do with it. Then when I asked for insight and help their service rep was unwilling to seek an exception for what they called a “rare“ situation and they basically refused to help me further. Poor online store, poor fulfillment centers, and poor customer service. I unfortunately don’t plan on returning, even if that means I miss a launch.

Do NOT order from these people!!!! I wish I would’ve seen the reviews first! Like many others, I ordered shoes weeks ago, they took forever to ship, then they were wrongfully marked as delivered (stolen) and I never actually received them. I’ve emailed Bodega Store multiple times, and was basically told the problem is between me and the courier, they have nothing to do with it, and ONLY if the carrier admits they didn’t deliver, will I get the amount they insured it for, which is less than HALF of what I paid. Everybody knows mail theft via couriers is at it’s HIGHEST during this time of year! So for my refund to depend on them admitting their own theft, is insane! But they were unhelpful and dismissive, making it clear they didn’t care at all, and would only refund part of the order IF the carrier admits they didn’t deliver it. Anybody who online shops, knows how unlikely and ridiculous this is! When does a carrier ever admit to stealing a package?! Both the rep and “store manager” were rude and unhelpful, in addition to lying about what their policy states! It actually does NOT state in their website’s policy anywhere, that they will only refund the insured amount, and their policy also confirms they shipped my item via the wrong courier in the first place, as the couriers are different for regular domestic addresses vs PO Boxes. Not to mention they shouldn’t be insuring packages for less than HALF the worth of the contents! I have NEVER experienced customer service this poor. Any time I’ve had an issue with delivery with other companies, they simply refunded and apologized for the trouble if they couldn’t replace the item. Bodega Store is REFUSING to give my money back in full, if at ALL, even though I reached out immediately about the missing package, and filed a claim. THEY chose the wrong courier based on their own policy, and refuse to assist or refund me in full. They were supposed to ship my package via UPS (this is their policy!). They didn’t, and now my package has been stolen, and they are refusing to give me a full refund. At this point I am reaching out to the CEO’s Jay Gordon and Oliver Mak via email, and reporting this, before I move on to the Better Business Bureau, and then my bank to block this charge. Thankfully I have a pretty large following via my social media handles, and can warn others before they make the same mistake many of us did. Please please PLEASE listen to these reviews, do NOT order from this company!!!! Their customer service is horrific, their shipping is awful, and if your package is stolen they will basically take your money! ***And @ Bodega, do not even BOTHER responding to me in this review. And don’t come here saying this is a “false review” like you’ve done others. 85 PERCENT OF YOUR REVIEWS ARE NEGATIVE, it’s clear YOU ARE THE PROBLEM. Multiple reps have made it clear they have no intention on refunding me in full or helping me, and have been rude enough via email. The other reviews here confirm your service is terrible! Don’t reply here pretending you are a stand-up company, and want to rectify the situation. It’s clear based on these reviews that scamming people out of their money and having bad customer service, is the regular for you.

Look, all these reviews can’t be wrong. You have been warned. I don’t care what product you see on their site DO NOT purchase! They are rude and misleading. Most importantly they take your money but good luck on ever seeing your product arrive. They say they can’t give any estimate on when a product will ship. Did my part, buy at your own risk.

Ordered an item on 12/12 I haven’t got any shipping confirmation yet and it’s been almost 10 days and no update, I tried to reach customer service and through phone, email, Instagram and there own website I couldn’t get any help. DO NOT BUY FROM BODEGA.

Yep.... more of the same! They quote sime fulfillment policy that is not on their website. Last time i order from here. Ordered 2 weeks ago. No telling when i will get this order.

I’m having a hard time giving even 1 star. Customer service is terrible. I placed an order at the beginning of December and still have no clue if it’s coming before Christmas. I wrote 2 emails already and have yet to get a response of where my package is. Iam about to cancel my order this morning. DO NOT PLACE AN ORDER WITH THIS COMPANY As of today 1/3/2023 still no response or delivery

did not help me at all. take forever to ship