BodegaReviews of bdgastore.com

it's been about 3 weeks since I placed my order, no shipping confirmation in sight. I messaged bodega support, and of course they gave me the generic answer for shipping times as everyone here is saying. Honestly, I was a fan of Bodega and their collaborations, but this is honestly unacceptable. I will most like avoid shopping here in the future.

Worst customer service ever. This store is a major mess. they have an amazing and curated selection of streetwear but unfortunately doing business with them it’s a nightmare.

EDIT: THEY TOLD ME THEY STILL HAVE ORERS FROM FEBRUARY 6TH THEY STILL HAVE NOT SHIPPED. YOU ARE NOT RECEIVING ANYTHING IF YOU GIVE YOUR MONEY TO THIS RETARDD STORE Literally the most uninformed moronic staff with the worst terms and conditions. I paid, waited over 12 regular days only for my order to be cancelled without authorization because I was frustrated at their lack of communication. this store is basically just ssense 2.0 and can't fulfill any orders due to mentally deficient employees

One of the worst online shopping experiences I've ever had. I don't know who's running their shipping and fulfillment department, but they need to be let go. I ordered a pair of shoes two weeks ago for my girlfriend's birthday. Their websites FAQ says shipping takes 1-5 days, so I was expecting it within the week or maybe a little longer. After two weeks of not hearing anything I'm getting really frustrated. I contacted their customer service department, but it's clear they aren't capable of doing anything. They copy and pasted messages to me saying "fulfillment time is 1-10 days, and shipping is 1-5 days." They didn't answer any of my actual questions. It would have been lovely to be told "hey sorry about that, I just checked on your order and we're shipping it out today!" or anything that could give me accurate information on when it's shipping. It's clear their customer service isn't actually their to service anyone, just a useless email that doesn't know anything about your order, can't help your order, and only serves to act like their doing something. I have never spent so much money on something just to have this awful of service. I would recommend looking elsewhere if you are considering buying something from their site.

Absolutely the worst customer service and shipping time frames. Ordered a $500 hoodie from human made to now being on week two with nothing more then just a “we are working to fulfill your order” how long does it take? Is the product not in house? I’ve already stated that if I don’t see a shipping update by Thursday the order either needs cancelled or I’ll be contacting my bank for a charge back. I definitely won’t be doing my business with them again after this, lesson learned. Also the customer service rep “Jordan” should be fired with his passive aggressive responses basically wanted me to cancel my order instead of shipping it because I asked the item either be shipped by Thursday or I’ll ask for a charge back because it would put it at the max day for “domestic” orders. Edit: I quite literally purchased the very product elsewhere and it shipped within 24 hours with a tracking of two days. Don’t shop here you’ll be wasting your time.

Terrible company with even worse customer service. I placed an order on 2/12 and have not heard one thing regarding my order. I contacted support about this and told them I find it absurd they charge you for the item and 2 weeks later the item isn’t even shipped! It’s now showing sold out on their site (so I don’t even know if I’ll be receiving the item) and when I told support all of this they made some bs up about how shipping times are long right now EVEN THOUGH MY ITEM IS STILL PROCESSING! 0 stars if I could and would never shop here again. 2/27 update: Bodega cancelled my order now and haven’t even responded back to my support email. Again, don’t shop here unless you’re looking for a bad experience.

Passive agressive customer service. Definitely understand if you can't help. No need to be rude about it.

Just the worst customer service, don’t even bother emailing them, you may as well be speaking to a bot. Missed my flat number off of my address and they will not change it. “Orders are final and our system won’t let us change orders after they are processed” even though UPS have my parcel in a warehouse and have told me all they have to do is call or message to rectify it, they won’t even message them to update the address so it can be delivered. Just use another store, these lot are a joke. 81% poor rating on here and I am not shocked. ***Edit Bodega*** You still can rectify it - it’s stuck in a warehouse in London. Order number is #584104 ***further edit from your response*** They’re delivering it to my access point after spending over an hour on the phone saying bodega will not comply with my request and UPS telling me they haven’t responded to their request with regard to not being able to deliver my package. I resolved myself by having it delivered to a shop that I have to take my ID to collect the package and travel to pick it up after spending nearly £30 on shipping. All because Bodega flat out refused, after three days of conversation, to contact UPS or respond to the email UPS sent them to add my flat/ apt number to my address. Too little, too late. You need to sort your customer service team out. Matter closed, will never order from you again, shame because some great brands trust you, they shouldn’t.