BodegaReviews of bdgastore.com

Response from BodegaApr 6, 2023

Hi Steve and we apologize for our delay in service. Your order is currently waiting to be fulfilled in a chronological que that is still at 3/30/23 currently hence the 21-25 business day happening. We understand this needs to be improved and we are working hard to get all orders out. Thank you for your continued patience and for the hassle we have now refunded the shipping fee on your order.

Response from BodegaApr 6, 2023

Hi there Jeff, we apologize for our delays. We are working to improve this and our fulfillment team is working hard to get all these sale orders out. Your patience is appreciated. If you could email us back at [email protected] we would love to refund your shipping fee on your order for the hassle. Thank you

Response from BodegaApr 3, 2023

Hi tere Lizzy and we apologize for any bad experience you have had with us. If we can provide any further details of your order to help out or create some clarity, please feel free to reach out to us at [email protected]

Response from BodegaMar 31, 2023

Hi Tray, I apologize for the delay in shipping your order and any inconvenience this may have caused. We take all customer complaints seriously and would like to investigate the matter further to find a resolution. Please provide us with your order number so we can look into this issue and provide you with a clear status update on your shirt. (email [email protected]) Regarding your claim of fraud, I assure you that we take ethical business practices very seriously and are committed to providing a positive shopping experience for all of our customers. We strive to provide transparent and honest communication about any delays or issues that may arise with orders.

Response from BodegaMar 29, 2023

We are truly sorry to hear about your recent experience with our company. We understand your frustration and disappointment with the delay in receiving your order and the lack of communication from our team. Please accept our sincerest apologies for the inconvenience caused. We strive to provide a high level of customer service and we are sorry that we fell short in your case. We appreciate your feedback and we will use it to improve our processes and prevent similar situations from happening in the future. We are glad to hear that you were able to receive a refund and we hope that you will consider giving us another chance in the future. Please reach out to us if there is anything we can do to assist you further. Thank you for taking the time to share your experience with us.

Response from BodegaMar 29, 2023

Thank you for taking the time to share your feedback about your recent experience with Bodega. We appreciate your honest opinion, as it allows us to improve our services and better serve our customers. We're sorry to hear that your experience with our e-commerce platform did not meet your expectations. We strive to provide the same level of customer service and quality experience online as we do in our brick and mortar stores. While we understand that our concept may not appeal to everyone, we always aim to provide a unique and personalized shopping experience to our customers. We apologize that we fell short in your case and will take your feedback into consideration as we continue to improve our online offerings. We hope that you'll give us another chance in the future and visit us in person at one of our stores. If you have any further concerns or questions, please don't hesitate to reach out to us.

Response from BodegaMar 28, 2023

Hi Richard, thank you for taking the time to provide us with your feedback. We're sorry to hear that you had a negative experience with our company, but we would like to clarify a few points in your review. Firstly, we do apologize for any delays in shipping your order. However, as stated on our website and in your order confirmation email, shipping times may vary depending on the product and delivery location. Unfortunately, unforeseen circumstances such as weather, customs clearance, or carrier delays can also impact delivery times. Regarding your request for cancellation and refund, we would like to point out that our policies clearly state that we are unable to cancel orders once they have been processed and shipped. This is because we strive to fulfill orders as quickly as possible in order to provide our customers with the best service.