Lee
Getting through to a BCBSM customer…
Getting through to a BCBSM customer service rep is impossible! I called them on five separate occasions to get prior approval for medical treatment. But I keep getting a message that call volume is too high and to call back another time. Then it hangs up on me without providing an option to wait on the line. I also sent two messages via their mobile app over a week ago but still haven't received a response. In the past 20+ years, I've had health insurance with all the major insurers, including Kaiser, but have never experienced such poor customer service before. My insurance for next year will definitely not be BCBSM.