BBQGrills.com Reviews | Read Customer Reviews of bbqgrills.com

BBQGrills.comReviews of bbqgrills.com

2.4615 reviews
Garden & Pond
3171 Hwy 12 #110, Burson, California

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BBQGrills.com

About BBQGrills.com

Visit Website ABOUT US Brands Contact us An Open Letter to our Customers Thank you. From the bottom of our hearts, thank you for choosing our company. Whether you've hit the process order button, or if you're simply browsing our website, we want you to know that we appreciate the time that you're spending with our company, the engagement that you have with our brand and we truly cherish the relationship we have with you. Thank you for trusting in us to provide you with the components necessary to build your outdoor kitchen space, a place where countless family memories will be made and moments in time will last for generations to come, thank you for choosing us with that. At BBQGrills.com, we know that there are many online retailers to choose from to shop these items, many (in some cases) with lower pricing and a more 'corporate' mindset, we appreciate you taking the time in your day to at least browse what the 'family owned' offerings are. In closing, we simply want to thank you. We know your time is valuable, we know your trust is valuable and we want to appreciate you spending both with our company. Whether you purchase a grill cover or a full-package outdoor kitchen structure, we want you to know that you'll be treated with respect, dignity, and trust in all aspects. From the entire team of BBQGrills.com, we thank you and we look forward to serving you!

BBQGrills.com (bbqgrills.com) has 615 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: bbqgrills.com
Category: Garden & Pond
Location: Burson, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BBQGrills.com reviews

Showing 195 reviews with 5 stars · Clear filters

KS & C.
Jul 23, 2024
Great selection
BBQGrills has a large selection on grills and grill accessories that I can't seem to find in many other locations, and their prices for these items are very competitive.
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Tom D.
Jul 20, 2024
Delivered intact best i can tell
Delivered intact best i can tell
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Victor
Jul 20, 2024
Great online shopping experience
Great online shopping experience. Shipping was right on time!
Response from BBQGrills.comJul 20, 2024
Victor, It was an absolute pleasure doing business with you. We're so glad to hear that you enjoyed your shopping experience with our company, and the shipping arrived perfectly when needed. We hope you enjoy your Bull BBQ finishing frames and we think that they're going to look fantastic on your outdoor kitchen, and truly give it a POP!
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Peter M.
Jul 19, 2024
Great customer service
Fast delivery of our grill. Sales rep was super helpful in selecting the right built-in. And customer service was fast and helpful on follow-ups. Great experience.
Response from BBQGrills.comJul 20, 2024
Peter, We truly appricate your business with our company, and the outdoor kitchen setup you ordered is fantastic! The new Blaze LTE+ grill is simply amazing, and we think that you're going to enjoy this grill for YEARS to come! We're glad to hear that everything arrived in a timely manner, the sales reps and customer service reps were able to assist with helpful follow ups, and everything in between. Again, we appreciate your business very much. If there's anything else we can do for you, please let us know.
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Kevin R.
Jun 14, 2024
THE RARE CEO WHO TAKES PERSONAL PRIDE IN HIS BUSINESS
Like so many things in life true greatness is not defined by what happens when things go right, but by what happens when things go wrong. I would never have expected to be in direct contact with the CEO of a company going way out of his way to make my experience purchasing and receiving a beautiful Weber FS38-S grill as good as possible. But that is exactly what Ryan Maltbie did. When a shipping situation arose that was beyond his direct control he did not hide behind the kind of delay tactics other companies use. Instead he personally reached out to me on a Sunday informing me of the situation and offering generous amends. That is an owner who takes business pride to heart -- practically a lost art in today's faceless, value-engineered world. Thank you, Ryan. And thank you also to Robert Watson who was very helpful in facilitating solutions.
Response from BBQGrills.comJul 13, 2024
Kevin, We'd like to first start off by stating that this is a truly amazing review and feedback of our company and your experience with our business. We truly appreciate the business that you've done with us, and we look forward to the future where we will hopefully have the opportunity to do more. The grill that you purchased is an absolutely FANTASTIC model. The new Weber Summit FS38 is by far one of our favorite grills that is currently on the market, and we think that for the price point, it is truly one of the best grills period. The features that it holds are absolutely amazing! If there is anything else we can do for you, please feel free to contact us and let us know. Again, thank you for everything and we hope you have a beautiful day, and enjoy many new years with your new Weber Grill.
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Rose W.
Jun 4, 2024
I can't say enough good things about…
I can't say enough good things about BBQGrills.com They had all the parts I needed for my BULL bbq. I had a small issue with my order and was contacted immediately to let me know that the correct part was on its way by overnight delivery. They kept their word. They will be the only source I go to for all my bbq needs.
Response from BBQGrills.comJul 13, 2024
Rose, we truly appricate this amazing review and we wish you all the best with your grill. If you need anything else, please feel free to let us know. Thank you!
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Joe S.
May 30, 2024
Great service and follow-up
We ordered an Everdure pizza prep station from BBQ Grills.com. Price was excellent. Had a bit of order confusion but Ryan got on it and stayed with it until we got delivery. We appreciated the attention. Unit arrived and assembled easily. Overall a good experience and purchase!
Response from BBQGrills.comJul 13, 2024
Joe, We'd like to first start off by stating that this is a truly amazing review and feedback of our company and your experience with our business. We truly appreciate the business that you've done with us, and we look forward to the future where we will hopefully have the opportunity to do more. The Everdure pizza prep station that you purchased is an absolutely FANTASTIC model. Its fairly new, so we haven't had much feedback regarding the item from a customer standpoint, but we are so glad to hear that you're enjoying it. It's such a beautiful item for the price, and so functional. If there is anything else we can do for you, please feel free to contact us and let us know. Again, thank you for everything and we hope you have a beautiful day, and enjoy many new years with your new pizza prep station.
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Phil H.
May 30, 2024
Concerns caused by negative reviews proved wrong
Having purchased my grill I was concerned as I read a number of negative posts about long delivery times, delayed orders, delayed refunds and lack of communication p st sale. My experience has been the complete opposite of this. Ryan, the CEO, has been nothing but supportive and super responsive. Each time I made contact and raised my concerns I got prompt and accurate responses. I took delivery of my grill today exactly as I had been advised. I have had a very positive experience and based on that would recommend
Response from BBQGrills.comJul 13, 2024
Phil, We'd like to first start off by stating that this is a truly amazing review and feedback of our company and your experience with our business, as well as our CEO. We truly appreciate the business that you've done with us, and we look forward to the future where we will hopefully have the opportunity to do more. The grill that you purchased is an absolutely FANTASTIC model. The built-in Broil King series is a solid built-in option for any outdoor kitchen space and offers quality features at a fraction of the price. Truly an underrated model. If there is anything else we can do for you, please feel free to contact us and let us know. Again, thank you for everything and we hope you have a beautiful day, and enjoy many new years with your new Broil King Grill.
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