BBQGrills.comReviews of bbqgrills.com

This company is a complete scam. Ordered from them months ago ,never delivered and customer service will not answer.

Don’t use this company!! You will regret it! You won’t get your item or you will get the wrong thing and when returned you won’t get your money back. Customer service is nonexistent!

Placed an order in November 2025. Was told it was out of stock three weeks later after contacting customer support. Canceled the order in January. We are now in March and I have not received my order and have not been refunded. This was for an item that was thousands of dollars. Their customer service team are liars and the company are thieves.

I ordered at the beginning of January 2026. They processed the money but I did not receive any product. When I went back to check status, it said canceled. The order wasnt even in the system. I have made numerous emails and calls with no reply. I WOULD NOT EVEN ATTEMPT TO ORDER FROM THEM!!!

On January 13, 2026, we ordered a Green Mountain grill, a Green Mountain Grill Thermal blanket and a Green Mountain Grills Rackt Griddle Pan online. They took their payment on that date. On January 20, we called to ask a question, and they informed us that the batch of grills they had was "unfit to send out", they was going to order some more but didn't know when they would be in. We decided to cancel our order, and they sent us a confirmation of cancellation. We have called numerous times and have gotten through to a sales associate only a couple of times. One associate told us the bookkeeper was out and the owner was the one that was doing the refund and was dragging his heel on doing them. He said we would be better off filing a dispute with our card company, which we have done and have not gotten a decision back on yet. Since then, we have called, left a lot of messages and emailed the company with no response. We never received the product, but yet they will not refund our money. Stay away from this company!

We ordered a BBQ grill from BBQGrills.com in December. After being told it was on backorder for nearly 4 months, we decided to cancel the order. On January 8th, we received an email from their service team (Kelci) confirming that our refund would be processed within 5–7 days. It has now been well beyond that timeframe, and we still have not received our refund — for an order totaling over $1,000. Since then, we have sent multiple emails and left several voicemails. No one has responded. No follow-up. No update. Nothing. It is extremely frustrating to have over $1,000 tied up with zero communication or accountability. Delays can happen — but ignoring customers after promising a refund is unacceptable. Until this is resolved, I cannot recommend ordering from BBQGrills.com.

Bought a Weber Griddle in late December of 2025. My payment of $750 was processed immediately. After a couple weeks without an update on my order status, I called customer support several times before finally reaching someone. I was told that my item was out of stock and wouldn't be available until late March! Furious that they took my money before confirming it's availability, I cancelled the order. Chris in customer support said it my refund would process in 5-8 business days. Over a month later, it STILL hasn't processed! BBQGrills.com, you stole $750 from me! No wonder no one answers in customer support! Don't do business with this company.

I should have known it was a scam when my CapitalOne charge wouldn't complete the charge. I just assumed since we moved recently(ish) that the CapitalOne card hadn't updated my new billing address. I used our other card and the charge went through. Nothing big, just a certain size of lava rock that local stores don't seem to carry. Multiple calls and emails later with no response and no delivery in sight. Please be smarter than I was and check BBB, Trust Pilot, and Reddit on companies before a purchase!