BBQGrills.comReviews of bbqgrills.com

I placed an order for a smoker on Dec 2,2023. It is now over a month and still don’t have the product or information on the status. Tried reaching out via email but no answers. Called few times and was told the owner is still trying to procure the grill. Now when I call I get the voicemail is full. My next step is to report them as a scam.

This may be the first negative review I have ever written. Order and payment was Dec. 15, 2023. Despite numerous calls and emails up to this date of 1/5/24, no grill has been delivered, only numerous auto-reply emails, one “we will look into it and let you know” email—which was sent a week ago and ZERO follow-up information given. Maybe selling a standard propane Weber grill for $100 less than other retailers was a red flag I should have heeded. Nevertheless, their customer service is horrible. UPDATE: After another round of emails and voicemails, my last call actually landed a human being. She was pleasant and understood my frustration. She told me my Order required finding those items in “another warehouse”, and that was causing the delay. She advised me the company only has three customer service employees. I requested a refund, and she complied. She advised me it would take 24-48 hours for the refund to clear. I thanked her for her time. Be advised if you order from this company.

Looks like I’m not the only one having issues with this company. Ryan (‘owner and CEO’) promised he’d ‘see to it personally’ why my order hadn’t been fulfilled. Promised shipping, but never happened, so I requested a refund and no response. They said they were closed from Dec 21-Dec 27th, yet took my money before those dates, promised to ship within 24-72 hrs, and I still have no refund, no shipping status, nothing. I paid for expedited shipping, still nothing. My guess is they don’t have product in stock, and try to delay people by making promises to buy them time to try to order it from somewhere else. I’ve asked for a refund and still haven’t seen one.

I ordered a product on 12/16 & I still have not received it. They immediately withdrew my money from my bank account though. I have been calling for 2 weeks but you only get a voicemail & no one ever returns my call. Very limited email contact with them just saying they will look into it. They finally sent me a tracking number but when I clicked on it my product was not even being shipped to me it was being shipped to them. Apparently they order it from the company & it is shipped to them & they are supposedly shipping it to me. If I would have know that I would have ordered right from the company. At this point I just want to be reimbursed but no one will answer the phone or call or email me back. Save yourself the hassle & don’t order from them.

At best this company is unethical, unprofessional and untruthful. At worst, they are scammers. Like many others, I ordered a grill and accessories during Thanksgiving sales with the promise of 24-72 hour delivery. After unanswered calls and e mails I finally got a hold of customer service and was told they hadn’t heard from their distributor and had no information but would get back to me. Of course there was no call back. Called again and was told I would receive a refund in 24-48 hours and an e mail confirmation. Once again, nothing. After a few weeks I received an e mail from the CEO who stated they were extremely busy, but promised all orders were processed, tracking information would be sent within a couple of days and products delivered the following week. A week later, no information and no delivery. I emailed the CEO and received a response from customer service advising they are doing the best they can and I need to be patient. It is now in the hands of my credit card company to get a refund. Will now have to wait for the next holiday sales to order from a reputable company.

BUYER BEWARE!!! Ordered a grill during their Thanksgiving Black Friday event. Their website mentioned that grills ship between 24-72 hours after purchase. I whipped out my credit card and placed an order faster than I ran to my GF's house when she told me her parents were out of town. 72 hours passes, and I check the shipment status of my grill, palms sweaty in anticipation. To my surprise, the there has been no status update. I proceeded to call BBQGrills.com customer support phone number, only to be stuck in a endless automated hell, that I would only wish upon the true evil's of the world. Although my spirits weakened, I persisted, dreaming of the juicy, smoke laden meat that would hopefully soon grace my mouth. After 2 hours of staying in automated phone purgatory, I relented, and replied with an email asking about the status of my grill. I waited with baited breath for their response, hoping that my deal savviness did not result in me being duped in the most unrighteous way. After some days, I received a response, "we are working on it." This response did not leave me with a feeling of ease, so I persisted. I inquired if they had an estimate of when the grill would be shipped, and when I was to expect delivery, to which they responded, "We are working hard to get orders out as soon as possible." Only after CC'ing the CEO, did I get a prompt reply, that the grill would arrive prior to Christmas. This left me assured that my family would not go wanting come Christmas. Fast forward 2 weeks, the grill not yet been delivered, and the tracking is showing a delivery date after the New Year. My family's Tiny Tim nightmare has now become a reality. I emailed the customer service Manager, to express my displeasure with the quality of service, and the delayed delivery date. I was met with an aggressive response, deferring responsibility, with no actions or follow-ups the remediate the situation. BUY BEWARE!!!

AVOID AT ALL COSTS if you actually want what you ordered. I placed an order for a grill on 11/28/23 and never received it. Never even received an explanation as to why my order was canceled and refunded. Multiple emails have been exchanged back and forth with nothing accomplished: 11/28/23. Order placed (with 24-72 hr shipping STRONGLY advertised) 12/6/23. CEO Ryan Malbie emails to assure the order was processed and the grill will be received in 5-7 days 12/15/23. 7 days later. No grill received. I emailed Ryan and he said he "needed a few hours to look into it." 12/16/23. Received an email from Ryan saying " I am showing that your order has already shipped and spoke with Krystina earlier today." No shipping info provided. 12/18/23. After receiving an email from Ryan saying my email was "bundled with another costumers" which lead to confusion, I was told "I am working on tracking information for your Napoleon grill now, again, we apologize." 12/19/23. No response to my emails or calls again. Submitted a new contact request online. Ryan wrote back. "Sorry about that! It’s been one of those days. Team can you please assist this customer with his order status" Last correspondence I received, 12/20/23, I was emailed FedEx tracking numbers to packages that did not belong to me/my order, but rather to a completely different order sent to another address/state. Ghosted ever since. No response to email/calls. No grill. No apology. I should have bought from BBQGuys and I would actually have a grill right now.

Ordered a Weber Grill back in August 2023, paid extra for expedited shipping. I haven’t received any updates from the company and never received the item. When I tried to follow up, they were not responsive. Ended up having to submit a dispute through my credit card company. They are a scam of a company. Do not purchase from them unless you want to get scammed.