BBQGrills.comReviews of bbqgrills.com

The unit was supposed to ship in 1-3 days it’s been 3 weeks and no unit! I won’t order anything from your site again!

Still not delivered! Ordered over 3 week ago for the 4th of July . I’ve left messages for update and no one returned calls.

It has been nearly a month and they still haven’t shipped thousands of dollars worth of product I bought, including my grill and cabinetry. It’s now holding up my project. They have not responded to my email. I received one phone call after my first complaint. Will need to call my credit card company.

I ordered a BBq in June 11th 2024. The box came completely destroyed missing half the base and the grates. I e-mailed pictures with the explanation of what was missing. I received an e-mail stating I would be contacted within 48 hours well that never happened. After several phone calls I finally spoke with someone who told me the parts had been ordered. I received another e-mail stating that in case like this it takes more than 48 hours to solve the problem. I did not expect the problem to be solved in 48 hours but I did expect someone to reply since that what is stated on their phone message and their e-mail response. It is now July 17th and I still do not have a working BBQ. I have left several voice messages and numerous e-mails with no response. Beyond disappointed. Do not order from this company.

In a highly digital age, this company is stuck in the past. Advertised a deal on a grill accessory that was 25% less than all competitors so I purchased it. For some reason they ship small items freight, which takes 7-10 business days. Weird but alright. 7-10 days pass with no email saying your item has shipped. I emailed support to ask for an update and they said their supplier no longer had it (how convenient) and they would offer a refund. So their inventory was wrong, and they just held my money for 2 weeks without telling me. Asked for the refund and 5 days later still no refund. I can't get anyone to respond to emails or their support to answer the phone.

Ordered a grill.it was never sent after 1200 was paid.do not buy.phone is always busy.I don't recomend. Waiting for cancelation email. I will keep you posted.

Similar story to all the other 1 stars. After ordering was told 8-10 weeks before shipping so I called to cancel. Got through twice and both told me my refund would processed immediately yet i haven’t seen a refund nor the email confirming they promised. I don’t trust anything they say and will be filing a claim with my credit card company and a report with the better business bureau.

SCAM affiliated with savage bbq and Edward and Rosie brown. Scum stay away. Take your money then go silent.