BBQGrills.com Reviews | Read Customer Reviews of bbqgrills.com

BBQGrills.comReviews of bbqgrills.com

2.4615 reviews
Garden & Pond
3171 Hwy 12 #110, Burson, California

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BBQGrills.com

About BBQGrills.com

Visit Website ABOUT US Brands Contact us An Open Letter to our Customers Thank you. From the bottom of our hearts, thank you for choosing our company. Whether you've hit the process order button, or if you're simply browsing our website, we want you to know that we appreciate the time that you're spending with our company, the engagement that you have with our brand and we truly cherish the relationship we have with you. Thank you for trusting in us to provide you with the components necessary to build your outdoor kitchen space, a place where countless family memories will be made and moments in time will last for generations to come, thank you for choosing us with that. At BBQGrills.com, we know that there are many online retailers to choose from to shop these items, many (in some cases) with lower pricing and a more 'corporate' mindset, we appreciate you taking the time in your day to at least browse what the 'family owned' offerings are. In closing, we simply want to thank you. We know your time is valuable, we know your trust is valuable and we want to appreciate you spending both with our company. Whether you purchase a grill cover or a full-package outdoor kitchen structure, we want you to know that you'll be treated with respect, dignity, and trust in all aspects. From the entire team of BBQGrills.com, we thank you and we look forward to serving you!

BBQGrills.com (bbqgrills.com) has 615 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Website: bbqgrills.com
Category: Garden & Pond
Location: Burson, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BBQGrills.com reviews

Showing 380 reviews with 1 star · Clear filters

Jeff
Aug 22, 2024
They just couldn’t get there act…
They just couldn’t get there act together
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Jonathan E.
Aug 22, 2024
Sent several damaged items
Sent several damaged items. Took a long time to replace and many attempts to contact customer service. Robert is the only one who helped me at all. I appreciate him. Your other staff is lazy and non communicative.
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Greg H.
Aug 22, 2024
Took a month and half to receive my…
Took a month and half to receive my order, damaged items not replaced and perhaps the very worst communication practices of any organization I have ever seen
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DW
Aug 13, 2024
Horrible company to deal with
Horrible company to deal with. After months of BS, I finally got my money back. I purchased the same grill within three days.
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Sean M.
Aug 2, 2024
You will be strung along until you
You will be strung along until you A.) Give up and ask for a refund. B.) Be strung along for months (yes, months) before you product ships. Go to an actual dealer (not this middle man) or Lowes or amazon. You will be glad you did.
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Do Your R.
Aug 2, 2024
Charged card, didn’t ship
We purchased a grill, cover and access doors. Our credit card was charged the following business day, but a week later, the items have not shipped. This seems to be a common business practice for this company (see Reddit).
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Karen A.
Jul 30, 2024
No interest in order problems
Ordered two items. The griddle came requiring a signature, and I finally caught the delivery on their third attempt, and I received it nearly a month after ordering. The second item (on the same order) does not seem to be available. After multiple email inquiries (when called, phone number was “unavailable”) the vendor just quit responding, and after 2 months I had to seek redress from my credit card company. It seems to me they are a drop ship operation, but have zero interest in rectifying problems.
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OOPS
Jul 29, 2024
This online company is a credit card…
This online company is a credit card scam...Ryan Maltbie is running a credit card scam tat I am sure the Federal Trades Commission will be very interested in learning more about. BEWARE!! DO NOT order anything from this site. The owner is a fraudster at the highest levels.
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