BBQGrills.comReviews of bbqgrills.com

I am writing to file a complaint against BBQGrills.com, an online vendor from whom I recently made a purchase. I have serious concerns about the legitimacy of this company and its business practices. On 9/3/24, I placed an order with BBQGrills.com, with the understanding that my item would be shipped within three business days, as stated on their website. However, it has now been over two weeks, and I have not received any tracking number or updates on the shipping status of my order. Despite my numerous attempts to contact their customer service via phone calls, voicemails, and emails, I have received no response. The only communication I have received is an automated message promising a response within one to two business days, a promise that has not been fulfilled. Furthermore, I find it alarming that my credit card was charged before the order was shipped. This, coupled with the lack of communication and unfulfilled promises, leads me to believe that BBQGrills.com may be operating fraudulently. I am currently in the process of disputing the charge with my credit card company and felt it necessary to bring this matter to your attention. I strongly advise potential customers to stay away from BBQGrills.com due to these issues.

I purchased a costly Firemagic grill from this online seller in June 2024. It was drop shipped so the seller, BBQGrills, had little to do with that process. But when a digital display failed 4-days after installation, BBQgrills was essentially unreachable. The phone rings endlessly. 2 times in 10 calls a woman answered, and told me she would check with the warehouse. I believe that there is no warehouse and very limited staff; BBQgrills.com is possibly a front for online drop shipment sales, with no ability to support any of the products they resell. Zero response to 4 emails, zero response to 5 phone messages.

Did not receive my entire order they will not answer the phone or respond to emails. Do not use this site.

Poor communication, bad experience all around. I made an order on 1/4/24. No response from company when I contacted them about order status, shipping status, etc. When I requested on 1/12/24 to cancel the order they told me it had shipped that morning--a coincidence I don't believe is true (in other words, they only shipped because I contacted them to cancel). In the meantime, I had ordered from another vendor and ended up with two of the same product. Emailed company to bring this to its attention and received no reply or apology. Will never do business with them again.

Didn't read these reviews before ordering. It is a scam. No reply, phones just ring. I am now having to dispute the charges. Good companies don't charge you until the product ships. They charged right away and no communication. horrible.

Ordered item in late July; still have not received it or a firm indication of when it will ship, if it is on back order or other real explanation

Ordered from BBQGrills.com on 7/21/24. Today is 9/6/24. Never received the product. Tried contacting them multiple times via email and phone with no response. I reversed the charges with cc company.

Communication from company regarding order status was non existent. Tracking information or format used is awful. Anytime I have used it, both this present order and my last order in June it gave me "that order can not be found". When I reached out to find out the status of my order both by phone or email I never received a response. Terrible customer service!