BBQGrills.comReviews of bbqgrills.com

I ordered a grill through BBQGrills.com. The grill arrived defective and improperly installed. I immediately let them know and asked for a refund/return of the damaged product. It has been 2 months and I have not received my refund. Their support team is not communicating at all and they have ignored any demand letters that I have submitted. DO NOT ORDER FROM THEM! They are an absolutely badly run business.

This business is not registered with the BBB and has 55 unanswered reviews on the BBB Better Business Bureau. It’s a online scam Business. I ordered a grill on 3-28-2025 money cleared my credit card 3-31-2025. 5-7 days to ship nothing shipped. Called asked what is going on. There is a delay with the warehouse . Absolute liars . I called day7-8-9 day 10 I called asked if the grill shipped yet. No not yet ok can I get a refund yeah sure that was 17 days ago. I have not received any of my money back. Do not buy from this place . Seems really legit they take your money 1-2-3 . Any product you order… you will never see it. Even better I called from a different number left a message the owner Ryan Maltbie phone number +1-209-418-8009 called me back actually. And I asked for my money back. Nothing no money back this was 8 days ago. People please don’t do this to your self like I did and get scammed.

They charged me 3x for the same order its been 2 months I have no items or response as to were my items are I also dont get answers on the 3 charges. This website is a fraud be aware.

Ordered a $139 charcoal box for my blaze kamado in sept. Was promised to ship in 2 weeks. No contact so I emailed and called to find out it was on backorder. Waited another 5 weeks and then called to cancel the order (Nov 2024). Was promised a refund in 5 business days. I've emailed 7 times and called 3 times and they just move me to different staff and "can't explain" why no refund. It's now 10 April 2025 and STILL no refund. This company is fraudulent, and we should strongly consider a class action lawsuit to get refunds given the number of people they have lied too, failed to provide refunds too and committed multiple acts of outright fraud. Bunch of liars and thieves with no integrity whatsoever! I have sent my order number in at least 6 emails and your staff continue to deflect and pretend as though its out of their hands. Shell game? Blatant fraud. Sure here it is one more time....BBQ-24-34617. Im sure my refund will be here anyday now. I've only been waiting since Oct 2024!!!!

I WOULD NOT DO BUSINESS WITH THESE GUYS IF YOU HAVE ANY OPTION WHATSOEVER. I ordered a RH Peterson fireplace insert from them, I inadvertently ordered a propane gas insert, when I had intended to order a gas inser. After quite a number of calls with their helpline, I shipped it back at my own expense. I wrote on the outside of the Original box. I did not have the outer box that it originally came in.. The bbqgrills team refused to work with me on a refund, including with a restocking fee due to having written on the outside of the box I proceeded to contact the manufacturer, RH Peterson, to ask if there was anything they could do. They told me that they would be happy to work with BBQgrills on managing the situation with a restocking fee or something along those lines. I was happy to hear this, as this is not a low-cost item and the propane unit does nothing for me. BBQ grills initially was OK with this proposal, but then once the CEO was made aware of this, he personally rejected this option. I left him a voicemail to discuss with him, he never returned my call. The people on their helpline were very understanding and had no issue with what I was requesting, but they were overruled. I went back to the manufacturer and let them know what happened to give them a feedback on one of their suppliers What is funny as I got a standard letter from this CEO Ryan Maltbie, talking about how they are enjoying spring and baseball with the family, blah, blah, blah, and asking how my order was and if I had any feedback or needed any help😀. Absolutely unreal, I took the time to write him a reply. I would be surprised if I hear anything back. AGAIN, BRUTAL SERVICE WOULD NOT TRUST THESE PEOPLE WHATSOEVER. THEIR WEBSITE IS REALLY NICE AND ALL, BUT THEY TREAT THEIR CUSTOMERS LIKE CRAP.

These positive reviews are fake. This is a bad company and will cheat you out of your money. believe the countless reviews of people who were cheated and did not get their money back. DO NOT BUY FROM BBQ GRILLS!

I ordered a $1500 smoker from BBQgrills.com and they said it was in stock. I received a email saying it should ship in 4 days. I waited over a week and never received a tracking number. I called over 8 times in a month and was always promised they would look into it and get back with me and NEVER did. BBQgrills.com charged my credit card as soon as they received my order. I highly recommend you do not order from them if you want to avoid frustration. I’m working with my credit card company to get my money back. STAY AWAY FROM BBQgrills.com!!!

Despite at least 24 Emails with different customer service reps, we could not get an issue resolved with the Bromic heat lamps we ordered. Each rep, had to go back to the owner "Ryan" to get permission to resolve the issue. Despite multiple promises, a promised but never received credit refund for the heating elements. ( btw they gave me link to amazon to order the replacements myself) we never received the refund. SO.... I finally called Bromic Corporate, and explained the situation. I was told that BBqGrills.com is not an authorized Bromic reseller and has been purchasing Bromic items through the black market and reselling. Bromic is currently taking action against BBQGrills.com Bromic replaced the broken elements at no cost to me once I explained the situation. I was not the first customer to call them with a similar story. My advice is to avoid this company like a plague and buy elsewhere but make sure they they are authorized by the manufacturer as a reseller. You can find this info on any manufacturers site.