BBQGrills.comReviews of bbqgrills.com

Extremely Disappointed – Avoid This Company! I ordered a $699 grill and a $69.99 cover, expecting it to be shipped within 7 days and delivered by May 21, as promised. That did not happen. After waiting, I reached out via email on May 26, and received no response. I tried emailing again with the same result, and when I called the customer service number, the line was disconnected. Then, out of nowhere, I finally got an email saying both items were out of stock and wouldn’t be delivered until June 26. But here’s the kicker – I went to their site and found I could still order the same exact items, with a delivery date of June 5. So, how is it out of stock? This doesn't add up and feels very shady. To make matters worse, I started seeing more reviews on Reddit, Google, and other review sites, many of which claim the company is a scam. Over 100 reviews from people who never received their orders, and others who reported getting theirs months later. I regret not researching them more thoroughly before making the purchase. This was a gift for Father's Day, and my family pitched in to get it after a tornado hit, only for this company to completely fail us. Extremely disappointed and would not recommend anyone to trust them with their hard-earned money. Save yourself the hassle and buy from a reputable retailer!

Made a multi-thousand dollar purchase. Website indicated the items were ready to ship and would go out within 3 to 5 days. They shipped two weeks later. Then the delivery company they hired sat on the delivery for two weeks. I reached out multiple times and received no assistance. As soon as I indicated that I’d be cancelling the order because I have still not received it, I immediately received a response indicating that the order will be cancelled and I am now responsible for the cost of shipping both ways. They have still not confirmed what that charge will be, but I’m sure it will be entirely made up.

Can I give them a minus star, that's how bad they are. This started in March of 2024 and is still on going May 30th 2025! I gave my husband money for a grill that he wanted for early fathers day, hoping he would have it by fathers day. I saved for 4 months to be able to buy it working extra hours. He found the best deal with these guys so he ordered it. Paid for it. They said it was on backorder but he could get a different one right now, (the different one was cheaper quality ) He said no he would wait. They never took the grill off their website for about 6 MONTHS after even though they "couldn't get it in". He called about every 3 weeks. They gave him a bunch of bull. The supposed owner even called him once. After about 12+ months of run around he asked to just get his money back. Now it has been over a month and they haven't returned his money either! He has been emailing asking and they always say 3 days, tomorrow, on Monday, that department is gone for the day any excuse. Don't buy anything from them this is a warning from our experience you might not get a product or your money back!

They will not refund $1700 for a canceled order. I have spoken w Makayla and I have left numerous messages and emails to customer service and the CEO Ryan. I cannot believe these people are in business. My only recourse is small claims court.

They advertised a product as "in stock" but as soon as I ordered it was out of stock, and not just the product I ordered, but everything from that vendor (i.e. it was never in stock). Did not let me know they discontinued it. When I chased and they confirmed they no longer sell that brand I asked for a refund, promised within 5-7 working days, nothing appeared so I chased again, they said they would refund, nothing appeared again, chased for a third time, still nothing. At this point they have basically stolen $800 from me, with no sign it will be returned.

They do not reply to requests for return, refund or ANY resolutions! They over promise fixes, stop communicating when you start to feel 'taken care of' by a staff member, and then nobody gets back to you. They blame 'upper management' which is NOT an excuse. If your upper management is needed to authorize a refund or return, PLEASE change this policy for a drop-ship company. It is unbelievable how much back and forth I have gone through, for no solutions.

Terrible company, promised delivery of an item within 7 days and it was never delivered after 3 weeks. Caused serious delays in a project I was working on that cost me additional money despite me giving more than enough notice to receive the item. Once I cancelled the item I was told it would take 7-10 *business* days to get my money back. Longer to refund me money for an item I never received than they initially advertised to receive the item. That is the kind of company this is. I went ahead and disputed the charge and hope to get my money back as soon as possible.

Noooooooooooooooooooooooooo buy from this company they are scammers I ordered double doors they took a long time to ship they arrived damaged I spoke to Emile the supervisor many emails and they don't answer for my money refund they are scammers report it to the Federal Trade Commission (FTC) call file your complaint someday they will pay for all the damage they are doing to people