BBQGrills.comReviews of bbqgrills.com

I called in to ordered two grills on May 12. The person I spoke with was Ryan, and I was told he was owner of the company. He told me the grills were in stock at his warehouse and would ship right away, took my order and charged my card. As of July 2nd, I still do not have the grills. Called multiple times but could not get someone on the phone, and they were terrible at responding by email as well. When they did respond they were just saying they had an influx of orders and their warehouse is backed up, but that they would ship soon. Finally got someone who told me these are not in stock at their warehouse and it would be weeks longer at least but there was nothing else they could do. I called my card company and disputed the charges.

100% a scam. Paid 100% for grill in November and still nothing. 12 emails and 10 phone calls - they will always check and get back with you which they never do. Never received grill and as a builder of custom homes I will be sure all my clients and business partners know these people are scammers - took my money and wont send the grill nor refund.

So I ordered a Masterbuilt Gravity XL for my boyfriend April 14, 2025. It is now June 30th and after several communications no shipping date. So refund supposedly issued on 6/16/25. Wait 5 to 7 business days. I waited no refund, spoke to Makayla who sounded like she was driving on Thursday she said I will have to check with accounting, I don't know what happened. So now it's 6/30/25. I hope they know this is illegal. I'm pretty much left at this point with contacting my local law authorities and theirs and suing. So sad all I wanted was the smoker. No stars or negative 0stars would have been more appropriate. Maybe i should contact my attorney as well.

Please don’t order from this company. We ordered a BBQ on April 30. Still no tracking number or confirmation. They took over $4000.00. No refund and no communication. We Email and call daily. No response. BBB complaint filed.

I ordered a new grill on April 21 and was super excited, they even took $100 off to hook me in. But now after more than 2 months of calling and getting no response, I have decided to give up and see if I can get a refund. They really know how to string people along. It was the worst experience I have ever had with a purchase of this magnitude. Update - Becky from bbqgrills.com did reach out and emailed me back and forth for a while and I actually feel like she was trying to help me get a refund. Unfortunately she either quit or was fired and no longer works there. but it has now been a year and it always comes down to the fact that the owner does not want to be honest and return my money for lack of delivering a grill. I will be looking to alternative methods to get my refund.

Sadly i too was burned. Should have googled them before placing order on 5/26. They duplicated my order so i was in 3k. called next day and left fm as they dont answer or return calls. 2 days later i simply call every 15 min till some one does answer. They said no problem order cancelled they said refund 5-7 bus days and the grill will ship in 7. Never saw the refund and they dont return calls. after 7 days called same again every 15 min till answered they said now 5-7 weeks. I said cancel. again no refund. I challenged with ccard company and got my money back from paypal ccard. horrible company. Do not buy from them. I filed bbb report. Could have been bad.

Do not order from them. My order is still in being processed status 2 weeks later. Credit card charged day of transaction and still not delivered. Customer care number does not work (never answered). Emails not responded to.

This website is a scam. They charge your card but do not send the item. They do not respond to calls or emails. Avoid at all costs. They stole $800 from me.