BBQGrills.comReviews of bbqgrills.com

I ordered a Kamado Joe in May 2025 for $1,400 because it was a bit cheaper than the rest. What a mistake. It's July 30 - still no grill. Just got the run-around, just like the other reviewers here. On July 21, I emailed them requesting a full refund. No response. I emailed them again. On July 20, I called and they said they'd give me a refund within 5-7 business days. Wish I read these comments three months ago and just bought it from Ace and paid a hundred bucks more. What is up with this company?

Ordered grill may 25th. They said it was in stock and ready to ship in 5-7 days (still says that on the website). After 2 weeks I called and they said there was a “catastrophe” at their warehouse and they would be able to ship in 2-4 weeks. I called in early July for an update as my emails went unanswered. I was told that they had inventory issues but would ship by July 30th at the latest. Never shipped, this company is a scam.

Ordered 3 weeks ago. They took my money. Now nothing. Have emailed customer service 4 times.

Placed order June 25. No communication since the email confirmation. Tried email and phone multiple times. Crickets. Charged back on the credit card. Stay away.

Order placed and paid for on 6/25/25. The order confirmation states the unit is in stock and ready to ship. Started calling/emailing/chatting with 'customer service' on 7/25. No answer other than 'unit is backordered'. Couldn't tell me when the unit might ship. When I asked for written confirmation I was hung up on. Stay far away from this company

Scam. Tracking always says processing and order will be shipped in 5-7 business days. Called after 7 business days and was told warehouse is on a 3 week delay. I had already done some research and discovered this is a bad company. The "3 week delay" is just a delaying tactic on their part. So I asked for a refund and they did send an email confirming a refund. However, after two weeks and no refund to my credit card I filed a dispute. Avoid giving this scam company your money! If you have already bought something, don't fall for their delaying tactics, they are just trying to delay you past the credit card dispute deadline.

July 23, 2025 BBQGrills.com has lots of internet presence with ads on Google. Prices appear great. But "if it sounds too good to be true, it probably is". At 1st glance their ratings seemed to be good except, a deeper dive shows since December 2024 most reviews are negative usually focused on accepting orders and taking payment then failing to deliver product. They represent the warehouse ships in 5-7 business days. On the 10th day of no notice of shipment, I started pursuing them for status updates. After a dozen emails and less than forthcoming answers and nearly 3 weeks, I decided to dispute the charges on my credit card. Some reviewers complained about having to fight for a refund & some unable to as they waited too long to dispute the charges on their credit card. I fortunately didn't wait. In conclusion, I spoke to the manufacturer and their shipping department. Seems there is sufficient inventory and the delays are pointing a cost dispute between BBQGrills.com and the manufacturer. I suspect this might be the case as since my order they have increased the price on their website significantly. Regardless, BBQGrills.com should have honored the price they advertised and took payment for. BBQGrills.com should have been honest enough and offered some kind of resolution albeit a refund or substitution. Perhaps if they were more honest with their customers and although customers would be disappointed, they might not be so angry. So instead of making into the "Inc 5000" list it will likely be the "Sink" list.

DO NOT BUY ANYTHING FROM THEM !! I NEVER LEAVE BAD REVIEWS BUT NO CHOICE WITH THIS ONE TO PROTECT OTHERS. I ordered my grill over 2 months ago and still no grill and they keep giving me the run around, stating they are checking the status with the warehouse. I finally cancelled the order and after 9 days still no refund issued. I called them and they put me on hold for 10 mins and hung up the phone. I will now be calling my credit card company and reporting this as fraud.