BBQGrills.comReviews of bbqgrills.com

I’m extremely disappointed with BBQ Grills and their customer service. I ordered a smoker that was promised to arrive within a week. After 12 days with no update, I called to check on the status and was told it wouldn’t arrive for another 5–7 weeks. This was completely unacceptable, as I needed it by the date originally advertised. I requested a refund and was told it would take several business days to process. After waiting the required time, I called back only to find out the credit had not been issued. I was assured it would be applied soon. Two weeks later, I called again and received the same response. On my fourth attempt, nothing had changed, and I had to involve my credit card company. To make matters worse, BBQ Grills didn’t even respond to the credit card company’s inquiries. This has been, without question, the worst customer service experience I’ve ever had.

Holy Scam Batman!! Like the multitude of other customers that are experiencing the same issue. On July 4th 2025, I ordered a grill for $799.00 that was "in stock" and ready to ship in 7-10 business days. Aug 5th 2025 and still no shipping updates. I tried emailing several times using their contact page on their website, to find that conveniently their captcha codes are never accepted. Their codes are only upper case and lower case letters and numbers that are easy to read. It even shows you exactly what you input, which was correct, and the email fails every time. I called their support number only to sit on hold and eventually be transferred to voicemail. I never received a return call, but I got an email with excuses about tariffs and a BS 5000% increase in orders, but stating they received a shipment of my product and were preparing the orders for shipping. This was on 7/24/2025. Still no order update. I left another voicemail expressing my displeasure and requested a full refund and order cancellation. Again I received no response or return call. As a last ditch effort, I replied to the order confirmation email and got a reply stating that they would cancel my order and issue a refund in 2-3 business days. F- that! I contacted my credit union filed a charge dispute and provided all my copies of order confirmation, shipping status (lack of) updates and the email with their lame excuses. They also have a facebook page that I have left a review on, though, I'm sure my comments will be deleted. Caveat emptor

As many other reviewers have said, this website and their customer service are terrible. I placed an order on July 13, 2025, and it was supposed to ship within 5–7 business days. By July 28, I still hadn’t received any update, so I started reaching out by email and phone. You’ll never get anyone on the phone, and email responses take days. When they finally replied, they said the order would ship on July 31. The first week of August came and went, and after following up again, I was told they’d “check with the warehouse.” The order never shipped. I ended up demanding a refund, which they said would take 5–7 business days to process. DO NOT USE THIS COMPANY.

An order placed 6/6/25 for a Komado Joe grill that was noted as in stock and ready to ship within 7-10 business days. The product never shipped. Customer service was impossible to reach and when reached, it was disclosed that there was a 3 week back order and promised an additional discount to be applied at shipment. Another 3 weeks went by and reached out again on 7/24/25. The order has arrived at their facility and will ship in 48-72 hours (confirmed by email). On 8/4/25, called again to find the goods were never received from the manufacturer. No BBB accreditation.

This website is a scam. I ordered a grill in 5/2025 and it never arrived...just excuses on back ordering. Then Becky Maltbie (some relation of Ryan Maltbie, the owner) messaged me and offered a refund in July, but that transaction never happened. They simply string you along and then never deliver a product or complete a refund. I filed a complaint against them with the CA Office of Attorney General and recommend that anyone ripped off by these folks do the same.

Ordered a grill on 7-27. No communication, no one answers phone in customer service, etc. They did charge my CC however the day I ordered. Cancelled today and rejected the charge with VISA. This is a money scam. STAY AWAY!!

Disappointing Experience – Misleading Information & Terrible Communication I placed an order for the Masterbuilt Gravity Series XT Digital Charcoal Grill and Smoker on 07/07/25, based on the information provided on bbqgrills.com. Their website clearly stated that the grill was in stock and ready to ship, with most items shipping within 24-48 hours and a maximum of 5-7 days for delivery. This sounded great, and I was excited to get my grill quickly. Fast forward to 07/19/25, and after hearing nothing, I reached out to get an update. On 07/21/25, I received an apology email stating that their warehouse had been inundated with orders for Masterbuilt products (not my problem) and their inventory had been depleted. Oddly enough, the website still shows this grill as “in stock and ready to ship,” but at a $300 increase in price. Clearly, something is off. The email went on to say that they were working to ship all Masterbuilt orders within 7-10 days. However, at this point, my order is still stuck at "processing" with no indication of when it will actually ship. I’m extremely disappointed by this experience. bbqgrills.com misled me by advertising the grill as in stock and ready to ship, when in fact, they didn’t have it. Not only that, they followed up with a second misleading response, providing no clarity on when I could expect my order. It seems like they underpriced the grill just to get orders and then couldn’t fulfill them at that price. Now, other retailers have the same product (at a higher cost), but at least they're being honest about availability. It honestly feels like they want me to cancel my order, so they don't have to honor the original price. This experience has left me frustrated, and I won’t be ordering from bbqgrills.com again. Terrible customer service and deceptive practices all around. Avoid at all costs.

SCAM ALERT BBQGrills.com proudly welcomes you as part of their "family-owned business," promising dedicated support and personal care. Unfortunately, my experience couldn't have been more opposite. After weeks of ignored emails, false promises about shipping timelines, and frustrating interactions with customer support, it's clear their "family values" are nothing but hollow marketing. Don't fall for the hypocrisy—this company doesn't care about customers or honoring their word. Shop elsewhere.