BBQGrills.comReviews of bbqgrills.com

Glad I was lucky enough to get someone on the phone to cancel finally. I understand holidays but no automatic communication whatsoever regarding an order confirmation is insane when immediately taking peoples money. Multiple calls and emails went unanswered. I filed a credit card dispute due to lack of communication once reading reviews on the company. I finally received an email days later saying calls and emails slipped because it was a crazy time…not an excuse. When finally getting a rep on the phone he sounded so uninterested in helping. I finally received an email my order is being canceled and refunded but my email also stated “ Due to the item being unavailable with no replacement item being available we have issued you a refund for this item for the full amount. Thank you for your understanding.” SO WHEN WAS ANYONE EVER GOING TO UPDATE ME THAT SOMETHING THAT WAS STATED IN STOCK ON THE WEBSITE WAS NEVER AVAILABLE TO BEGIN WITH. I don’t trust the company and would rather pay the extra for security. As of today, I’m still receiving separate emails from another rep saying she’s canceling my order even though it was already confirmed it was being canceled yesterday. EDITED: Same card I used is coincidentally now receiving fraudulent charges on it

As with all other reviews, order was taken, delivery was promised and never fulfilled and they are REFUSING to issue the refund. Don't deal with them, they are thieves.

Like many others I have had a similar experience. Found a patio heater on their website and placed an order. My Amex card was immediately charged and I received an email acknowledging my order with an order number. Nowhere in this process was I told that this item was not in stock. After a few days I used the track order button on their site. Message came back “no order found”, remember they charged my card the day I placed the order. I then called the customer service number and was told my item was out of stock for the next 8 weeks. I asked for my card to be credited, which they said they would do. Of course no credit has been forthcoming. About to go through the process of disputing. These people are scammers and need to be held accountable. Do not buy from them.

I highly suggest NOT to order from this company. We placed our order for a fire pit on 10/25/25 and our card was immediately charged (pending), a few days later we received an email that they did not have the fire pit we ordered in stock but was scheduled to be restocked the following week and offered a 5% discount for our wait. We agreed to wait for the restock meanwhile the pending transaction posted without any discount. We never received another update even after several emails and phone calls to the company. At that point I emailed and called/left a message to cancel the order immediately and refund our credit card. I then filed a dispute with our credit card company. Finally received a response to the cancellation and that they would ‘begin’ the refund process. A month later and still no refund or updates from the company. I emailed again asking for an update because, having worked in Finance/Treasury for 32 years, I know the process doesn’t take that long. We received a lame excuse response about the accounting group being changed over and it was missed. The credit card company adjusted/credited our account from the dispute. Also, there is no way to leave a review on their website. All the reviews on their site are excellent but there’s no place to leave a review so they must all be engineered and false.

Never recieved my product as stated in there policy, called numerous times got the run around, told shipping department would reach out they ghosted me, ended up canceling my order I will never do business with them again super sketchy

Hey everyone, since so many have felt that they have been scammed by this company, myself included, I thought I'd offer some help. 1- Contact your credit card company and request a charge back. They may be able to help. 2- File a complaint with the California Attorney General. You can google the website and it's easy to navigate. 3- I'm currently speaking with a law firm about a class-action lawsuit against this company. Check back on this page, as I may be able to include their name soon so you can reach out if you'd like to be included.

place an order for a patio heater.. have sent them 2 emails asking for an update on where my order is and have not received any response. filling cc dispute today

21 days and item not shipped. Was told it was in stock. Blamed holiday rush but I ordered 24 days before thanksgiving.