BBQGrills.comReviews of bbqgrills.com

I ordered a grill and my credit card was charged immediately. The grill never arrived when promised. I learned that the grill was never shipped. I cancelled my order and asked for my credit card to be credited and it never was. Whenever I call the company, no one ever answers the telephone. I leave a message and no one ever returns my calls. I'm going to call the Better Business Bureau however I'm not hopeful that they will do anything. No one should do business with this company as I believe they are a scam!

Same story as everyone else. Website says in stock and ready to ship. Two weeks later and they are “checking with the warehouse” and now no response to multiple emails. Calling my credit card and cancelling the order. So much for a nice Christmas present. Do not place an order with this company or you will get to write another negative review

Same as everybody else. I ordered a simple charcoal grill from them on December 6. It was supposed to ship in 5 to 7 days. customer service does not answer the phone. I did finally receive correspondence via email stating they were delayed. Steer clear of this company!

They took my Fire Pit order and then ruined my christmas. After 10 days I got them on the phone and they said the make was discontinued but hadn't bothered to inform me. Disgusting business practice

Horrible experience, ordered the item 1 month ago. Items supposed to ship 7-21 days. Emailed/called/left voicemails and no response. It's like nobody works there... I will be contacting my CC and canceling

I placed an order online. Received a confirmation that my items would ship in 5-7 days. After that time frame came and went I started contacting their customer service department. They were unable to give me any solid answers and all I could get was the run around. After 14 days and still no answers I cancelled my order and placed it with a competitor online. I will never use this company again. The customer service department is the worst I have dealt with in a very long time.

Buyer beware with these folks…check out reviews on TrustPilot (currently at 1.8 stars), Google, etc. and do your homework before you proceed. I didn’t do mine and fell victim. I will gladly share the lessons I learned and any receipts you want to back it up. Lost my mom a few months ago, and knew Thanksgiving was going to be tough on my dad. We’ve always done Thanksgiving at mom and dad’s place…dad worked the grill while mom handled the kitchen. This year (for the first time) Thanksgiving was going to be at my place, and as we got closer to Turkey Day, I could tell dad was struggling. So trying to think how to put a little pep in his step, I thought maybe getting him into old routines would work…like manning the grill! But I don’t have a grill (don’t judge). So I did my research (on the grill, not the dealer!), cleared what little space I could on my credit card, and pulled the trigger on a Napoleon Rogue Pro-S 625. I showed dad and told him (corny I know) that it was a lot grill, and I was going to need him to run point on the grill. Folks, there was a legit twinkle in his eye. But alas…no grill for Thanksgiving. Here’s the timeline… + Ordered a grill from BBQGrill.com on 11/19. Specifically picked these guys because the listing online said, “In Stock and Ready to Ship”. + No warnings online or during the checkout process about delays, backlogs, etc. + Additionally a note on the web page suggested to “receive my order in a faster manner”, to purchase the Premier Shipping…which I did. + I was quite surprised when the confirmation / order status page after checkout said “These items are currently being processed and will ship 5-7 Business Days from the date of purchase”. Quite worried because the order entry page said “3-5 days to be processed”. + On November 21st I called to check on the order status and was shocked to hear that “the team was still processing orders from the 1st week of November” and that there was no chance of the order leaving anytime soon. + Not really in the spirit of “In Stock and Ready to Ship”, so I immediately cancelled my order. + They charged my card without shipping a product. Not just a “pending authorization”, but the charge fully hit my card. The industry norm (and often the card-network rule) is the Merchant should only capture the charge when the order ships. This behavior is highly suspect and will likely come-up in the conversation when I dispute the charge tomorrow. + Multiple emails have resulted in nothing. + Now I am on the 25th day of waiting for my refund and now have incurred an interest charge on a charge that should have never hit my card for a product that I never got. + Today I sent an email to everyone I could find in the company (CEO, Sales Manager, Customer Manager, Support, “Customer Success”, etc.) telling them that unless someone responded I was going to dispute the charges and start putting out reviews. Know what I got? Crickets. And now that I’ve went and commented on Social Media they’re probably going to come at me, or “that’s not how it happened”. Whatever, read your reviews…I’m not the first, and I have the receipts. A. Your website should have never said “In stock and Ready to Ship” B. And / or there should have been a banner about shipping delays C. You should have never charged my card without shipping a product, and not sure of the legality of that…but we’re gonna find out! D. You should have reversed the charge immediately when I canceled. Or at least within 5 days…not 25 days. The sad thing is I’m so irritated I’ll never buy a Napeloen grill…ever. And I know it wasn’t directly their fault…don’t know how these guys can continue to be a Napoleon dealer. Just can’t look at the grill…it reminds me of BBQGrills.com.

If I could rate them a 0, I would. Charged my card immediately, and still don't have delivery. Clearly this company is a scam.