Barbeques GaloreReviews of bbqgalore.com

I bought a $5000 fireplace after being told to go to the wrong stores. I needed the tile flashing for the roof. after being tod again it was a various store there proved to be none in Qld. I organised to order one from Sydney as I was told that was the only place they had them. i was send an email with bank details and paid online. I was told it could be sent to the store and then posted on to me ASAP. After waiting 2 weeks i rang the store only to be told there was no order coming and that there was none in Sydney. I had to source one from elsewhere so not to cancel my installation. I asked for a refund via email and 2 weeks later still no refund. Once they have your money don't expect any help.

Can’t not recommend this at store. Customer service is awful. Went into look at replacing a Cabana Coast lounger in Sept 2021. Dealt with a part time employee, who went back to school and did not follow up. Went in several times to inquire and was told Would have to wait until she returned????no hand off to another staff member? Next thing I know a lounger arrived with my name on it at a cost of $3000 and it is absolutely nothing like my current outdoor set. Was given a choice of purchasing the lounger or a restocking fee of $1500. Since I didn’t document communication from the beginning, moving forward I emailed all communication. I am getting ghosted by the store manager, who at the time said she work to resolve the issue. Extremely bad customer service.

The company doesn't stand by its products, i was shipped out a defective Nepoleon prestige 500 and both BBQ galore and Nepoleon are pointing fingers at each other and no one has stepped up to replace the unit.

Placed an online order for a very expensive bbq, was sent the incorrect item. I had to chase up eta for the correct swap over no less than 5 times! At no stage did Barbeques Galore call me to rectify the situation. It took 6 weeks for this incompetent company to resolve an issue that they created. But wait, there is more.. they send the correct bbq but don’t pick up the wrong one.. I will never shop here again after this experience. I understand mistakes can happen however this situation should have been dealt with immediately and made a priority, especially considering the amount of money spent. 6-8 weeks is ridiculous. If you’re looking for a bbq and another company stocks it, do yourself a favour, buy there instead.

I ordered an outdoor dining setting in early Sept which has just arrived and it is now mid Oct. I didn't mind the wait as I was excited to be getting a new one. The outdoor setting came in boxes which wasn't a problem but 4 chairs were in a box and two were on their own. On setting the chairs up I noticed 4 chairs (which were in a separate box had foot tips on them and the two chairs on their own are missing their foot tips so currently they will scratch my tiles. I keep ringing BBQ Galore and no-one answers their phone....Pretty disappointed!!!!! What would you do?

Be careful buying from this chain. Everything is special order and nothing can be returned. I spent over $7000 on equipment for an outdoor island and the Blaze refrigerator was defective, it does not cool. Instead of just shipping a new one they say they are attempting to get a replacement from the manufacture but they don't get back to me and I keep having to call them or go into the store. It has been two weeks and I still don't have an answer from them! I could have ordered all my equipment online for less money but wanted to use a local vendor in case of issues like this. Instead of standing behind the products they sell they just tell you its on the manufacture, even if it is a defective product that does not work from day one! That is not the way to do business! Again the product was delivered by BBQ Galore defective. It never worked!!! They just pass the buck to the manufacture. Why should I buy from you If you are unwilling to stand behind the products you sell? You should post a sign in your stores that says no returns and if something does not work when it is delivered you must go through the manufacture. Replace the defective product that you sold or get it replaced by the manufacturer don't make the Customer do the work!!

Bought Kamado Joe- waiting 3 months and still they have not delivered the ikamand and cover. This is despite these products being available at other stores. When I made a complaint , they cancelled my order, suggested i was being difficult and advised i should buy it online and hung up. Id suggest buy a big green egg from someone else as bbq galore have exclusive distribution of kamado joe and the service ive experienced from them has been completely unsatisfactory.

Spent $3k on a grill with lifetime warranty to put in my island. Called for the parts that are covered by said warrant. Am being told they don’t make those any more. I’m, so how does that work for a ‘lifetime’ warranty??? I asked what she could do, get this..... I can offer you 15% off (parts that should be free) but we don’t make them. So sorry Charlie. Don’t get me wrong, it’s a great grill until it falls apart and you need that lifetime warranty!