bbobbler.comReviews of bbobbler.com

Jennifer, I appreciate your public acknowledgment that my instructions were clear, your company made the mistake, and I should never have been asked to pay to correct it. But your response illustrates the problem: another apology, another request for ME to contact you, and still no action. I have spent considerable time corresponding with Lily, who stopped responding when I asked about the cost and timing of replacement stickers. I paid extra for premium craftsmanship and expedited production for a special 50th birthday gift, only to receive disappointing workmanship, incorrect lettering, and delays surrounding a 10-day Chinese holiday. You already have my order details and correspondence. What exactly is left to discuss? Correct the inscriptions, ship replacements at your expense, and refund the premium charges for services that failed to meet expectations. I am also concerned that your website advertises "All 5-Star Google Reviews," yet I cannot independently verify these reviews. The Better Business Bureau gives Bbobbler an F rating and has raised concerns about its advertising claims, including customer testimonials. Jennifer, you don't need me to contact you again. You need to take responsibility and fix the problem. I will update my review when Bbobbler takes meaningful action. Until then, prospective customers deserve to know about this experience. Customer service is measured by actions, not apologies. INITIAL POST Avoid Bbobbler for anything important or time-sensitive. I paid extra for their supposed “Top-level likeness by our master” and for "expedited sculpting" because this was a 50th birthday gift with a firm deadline. The likeness was disappointing, and after the order was already underway I was informed that their factory/courier partners were about to take an approximately 10-day holiday, meaning production, shipping and even email responses would slow down. That put me in the position of having to approve a result I wasn't happy with simply to have a chance of receiving the gift on time. Then they completely botched the inscription. I clearly requested “Marius” on the golf bag and “50 Years. Still Under Par.” on the base. Their customer-service representative, who identified herself as Lily Bennett, confirmed those exact instructions in writing. Instead, Bbobbler put wording equivalent to “Marius on golf bag and 50 Years. Still Under Par.” on the base — apparently treating the production instruction itself as part of the inscription. I even emailed before shipment asking Lily to confirm that what I was seeing in the photograph was only a placeholder. They shipped it anyway. Their response when I complained? First, they suggested I pay another fee for a new sticker. Then they proposed that we "split the shipping cost: so they could send stickers for ME to apply to correct THEIR error. I finally asked Lily exactly how much shipping would cost and when the stickers would be sent. She never responded. I paid for a master craftsman, expedited production and shipping and ended up with a product containing an obvious, documented production error and customer service that stopped responding when asked to resolve it. Absolutely unacceptable.

Bobblehead arrived broken, hand snapped off. Sent pictures to company and asked for refund and their suggestion was to go buy strong glue and stick the multiple pieces back together. Asked for a refund as it was not what I paid for and they said no because they had paid for labor and materials. Terrible product, terrible service and much better options are available Update: they ask that I return it to china. The cost of shipping the return is almost 60% the cost I paid for the bobblehead.

I think it’s a scam- trying to get my $ back for weeks now

Company admits they shipped a substandard product, blaming Lunar new year (which was a full month later than shipping) Despite the face that they sent an absulutely unusable product, they refuse to refund. I implied that they were manufacturing 5-star reviews and I stand by that. There is no possible way that this company has a 4.8 rating with the lousy product they are shipping. Buy anywhere else. I'm having my order re-done with another company

First of all I paid for 10 day turnaround time and it's been almost a month now and they haven't even sent me the final. I haven't seen the refund on the 10 day turnaround time, which I needed Before Christmas. Now I'm getting text messages and emails from them stating that they sent me the final pictures for me to review and give them the go-ahead to ship and they don't respond. Horrible experience I need to just take my business to another place and get a full refund at this rate. The moment was lost on the day of Christmas when I didn't have a gift to give.

They got the names wrong and the skin color. Poor likeness. They put the wrong names on the bobbleheads and the skin color was way off. They said they can offer me $5 in compensation and that I'd have to find a local print shop to get the names reprinted. Claimed next day delivery for the reprint was not possible, BS.

BUYER BEWARE!! I,like so many others, paid far more than the regular fee with all the upcharges, and got NOTHING. When I asked for a refund, they asked for access to my bank account so they could "give me my money back." I offered to accept the refund through zelle, a credit card, or to accept a check. They will not even respond. They stole my money.

I ordered a custom bobble head from this company for my husband for a gift. I did the ninja turtle option. I even paid up charges for a master artist and other up charges. The first one we received was awful. There were pieces falling off, there were tons of fingerprints. There were marks everywhere. They offered to redo it and resend it. I got it. It took forever to get here. When we got it, there was a big brown mark on the neck. There were more fingerprints. The specifications that I put in the order were not done. I emailed the company specifically Jennifer Levene. She states that they inspect all products before they are shipped and that things like that are unavoidable. She said they appreciated my understanding. However, that was not the case and not what I put in my original email. At this point, I’ve got two bobble heads that are horribly crafted. I paid a lot of money for a custom bobble head and even did up charges for a master, and I don’t remember what the other charges were. She offered no kind of assistance. She didn’t offer a refund. She just simply said thank you for understanding. That’s ridiculous. I sent her back a very wordy email saying that I would like a refund. All of these other review stated that they never got a refund so I probably won’t. But I hope that other people do not use this company.