BeHonestNow
The Better Business Bureau (BBB) SUCKS…
The Better Business Bureau (BBB) SUCKS NOW! What are they there for.. what's the website for??? They're completely USELESS! Hope the Canadian Tax Payers aren't paying for this too?!!
Better Business Bureau helps United States, Canada, and Mexico consumers find businesses and charities they can trust. Find trusted BBB ratings, customer reviews, contact your local BBB, file a complaint, report a scam, read consumer news tips, BBB Aut...
Better Business Bureau (bbb.com) has 37 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Administration & Services · Charlottesville, Virginia
Excellent

Administration & Services · MONROE, Virginia
Excellent

Administration & Services · Virginia Beach, Virginia
Excellent

Administration & Services · Richmond, Virginia
Excellent
Showing 33 reviews with 1 star · Clear filters
BeHonestNow
The Better Business Bureau (BBB) SUCKS NOW! What are they there for.. what's the website for??? They're completely USELESS! Hope the Canadian Tax Payers aren't paying for this too?!!
Jessica
The BBB is not a Better Business Bureau — it’s the “Bend-Over for Big Brands” Bureau. My complaint against Airbnb was met with zero investigation, zero verification, and zero accountability. BBB acted like a glorified message board, letting Airbnb copy-paste a canned dismissal while they rubber-stamped it and moved on. I’ve done my homework — I even went and corrected the BBB’s own history on Wikipedia so the whole world can see through their Windex-polished façade. Those shiny A+ ratings? Bought. Paid for. And completely meaningless. If you’re a consumer without corporate connections or deep pockets, BBB won’t lift a finger for you. They don’t protect the public. They protect the brands that pay them. Period.
El
They have no definition for "good faith effort" nor offer constructive terms (that might be used as a checklist guide). I asked a mediator in the mid-south for help and never got a reply from them about the process I was in. Instead of answering At All, they closed it; ironically stating "good faith effort" from the other business as the ONLY reason - proving their employees must be trained to do the exact opposite of "mediation" or know how to communicate "toward a resolution." How can they possibly be set to help or judge, or accredit other businesses? They simply don't train employees to do what they say, even if asked 2 basic questions regarding their process. The irony is laughable but wasting your time is nothing to scoff at => My latest podcast episode: "Real Businesses Don't Need the BBB" to watch over them. The BBB is only money-hungry. It stops there. Reality check: addressing questions is a necessary part of making "good faith effort" so when BBB can't get their own employees to answer legit questions about their process... they're unable to exist as helpers for businesses to do this either. (Why they can't see this truth, who knows. But its crazy!) **They let you respond to whether or not you "accept" but in reality - they undo an "I don't accept" within 5 minutes! ... so why do they ask?? The answer to that stands as solid proof they don't care how you feel about a resolution being reached. They do however, have no problems with turning things around, taking opportunities away, choosing not to help, and simply not caring. I feel 100% that is the goal of at least the employee I dealt with today.
Marcus A.
"I Never Thought I’d Be Homeless — Until Blacklight Security Forced Me Out" By Anonymous I never imagined I’d lose my home this way — suddenly, brutally, and without anyone stepping in to stop it. I was living a quiet, modest life. Paying rent. Keeping to myself. Doing everything right — or so I thought. Then, without proper notice or any real explanation, my landlord, Blacklight Security and Investigative Services, decided it was time for me to go. No options. No support. Just the cold reality that I was being kicked out of the only stability I had. The name might sound like a company protecting people — but in my case, Blacklight felt like the opposite. They made a decision, forced it through, and walked away, leaving me to figure out how to survive. I tried to reach out for help. I contacted housing support workers, legal aid, shelters. But the system is overwhelmed, and I quickly found myself slipping through the cracks. One day I had a home. The next, I was carrying my life in two bags, trying to figure out where I could sleep without fearing for my safety. This didn’t happen because I was irresponsible or ungrateful. It happened because we live in a system where landlords hold all the power, and where people like me are treated as disposable. I’ve since learned that Blacklight Security and Investigative Services has a reputation — one built not on protection, but on displacement and intimidation. What they did to me was not just unfair — it was inhumane. And yet, they continue to operate, unchecked. This isn’t just my story. This is happening to people all over the city — quietly, constantly. And it needs to stop. 🔊 Call to Action Hold landlords like Blacklight Security and Investigative Services accountable. Demand your local housing authorities investigate their practices. Share stories like mine — so the public sees what’s happening behind closed doors. Support tenant rights organizations and legal aid groups fighting back. Being homeless is not a personal failure — it’s the result of a broken, profit-driven system where landlords answer to no one. It’s time for that to change. If you’re reading this and you still have a home — know how quickly it can be taken away. And if you’ve already lost yours like I did — you’re not alone. We deserve better. And we need to start demanding it.
Jared F.
This review applies to both the BBB Mid-South and the IABBB—because they operate as a single, coordinated system. I filed seven formal complaints against FedEx, detailing ongoing delivery failures, false statements, and a complete lack of resolution. Instead of investigating or enforcing accountability, the BBB helped suppress the record. On February 18, 2025, the IABBB instructed BBB Mid-South to merge all of my past and future complaints into a single open file. They confirmed that even fully documented complaints would not be treated as new, would be hidden from public view, and would not be marked “Unresolved”—even if the issue was never addressed. BBB Mid-South complied. Valid, ongoing issues were buried. The BBB also confirmed in writing that unless a complaint includes a tracking number, the business is not required to read it. This policy conveniently filters out countless unresolved delivery issues, even when the company is at fault. Worse, the IABBB admitted that a business only needs to submit a response—not a truthful one, not a complete one—for a case to be closed. There is no requirement that the business address the complaint’s actual content, nor any follow-up to ensure resolution. Throughout this process, the BBB and IABBB repeatedly cited “policy” as justification for their actions—yet refused to provide that policy in writing, even after multiple requests. Meanwhile, the only published complaint-handling policies and “Standards for Trust” on their own websites directly contradict how my case was handled. This confirms the policies are being selectively enforced—or ignored altogether. This is not a fluke—it’s institutional. Every regional BBB must follow IABBB directives. Consumers in any state can have their complaints silenced, and companies can avoid accountability with one vague reply. This system doesn't just harm consumers. It harms small and medium businesses that pay for accreditation in good faith. When the BBB protects large corporations that fail customers, it damages the credibility of every business associated with the BBB’s brand. Accreditation becomes a liability—not a symbol of trust. The BBB promotes itself as a nonprofit—but its actions prioritize reputation management over consumer protection. If you’ve experienced similar misconduct, file your complaint with the FTC, your state Attorney General, and your state’s consumer protection agency. The BBB may ignore you—but those agencies won’t. If enough people speak up, this system of suppression will be exposed.
Jason C.
THE BBB IS A SCAM COMPANY ALL RAN BYTHE BBB IS A SCAM COMPANY ALL RAN BY Jeff Fritz, Gus Sinks they are the biggest internet scammers the BBB.IS THE LARGEST SCAMMING WEBSITE ONLINE STAY FAR AWAY THEY ARE A HUGE SCAM #scam #scammers #fraud #scammer #scamalert #scammersofinstagram #scammeralert #fake #spam #scams #instagram #cybersecurity #fakeaccount #scamartist #fraudalert #fraudster #scammerofinstagram #money #beware #india #romancescams #fakeprofiles #g #conartist #fraudprevention #pyramidscheme #covid #cybercrime #fakeaccounts #donaldtrump
Zain A.
Pathetic service. tryin reaching out to them from past 7 hours and attempted the call for 5 times and every time they cut the call after putting me on hold by saying that we are forwarding you to the concerned department.
Stéphan L.
Better Business Bureau Is actually a scam. The purpose of this organization is to sell BBB certificates to the merchant. It's a form of raket. if the merchant does not pay, he has a bad rating. However, if the merchant pays the BBB seal, he is protected, he will receive a perfect rating and will never be bothered by customer complaints.