BayareafastrakReviews of bayareafastrak.org

I am disputing two tolls charged. 03/13 08:27 PM TSS $3.80 03/13 08:18 PM WRS $3.97 3/13 I opened an account with 91 Express Lanes. I called BayAreaFastrak on 3/13 at 1:36 PM PST with a Total Call Time of 7 minutes. I requested to remove my vehicles from the account and to deactivate the transponders. The Rep stated it was completed and he would send me Prepaid Postage Bags to mail back the Transponders along with an Account Closure Form. He instructed me that I needed to mail back the Transponders and fill out a form to receive a Refund on my remaining account balance. He assured me that I would not be charged by BayAreaFastrak ONLY 91 Express. I was charged twice last night. I called 3/14 at 0801 AM PST to dispute the charges. I spent 27 minutes on the phone with Linda #8132 for her to tell me that her supervisor who also refused to give their First Name or Employee ID stated that I need to supply my 91 Statement to receive a refund. The statement is quarterly, come back in 3 months while we hold onto your account balance too??? Terrible Policy!!!

Poor customer service. They can't even get the notices ALL together to be paid - ALL SEPARATE. Called to dispute each one of the violations that happened the same day. Why can't they lookup stuff that happened the same day and give consideration for a day. SIGNAGE NEEDS TO BE UPDATED ON ALL HOV SIGNS THAT YOU CAN'T USE HOV IF YOU DON'T HAVE A FASTTRAK.

I waste 25 mins of my life to call for something I didn't do ,the plates doesn't match with my vehicle.

I’m very upset every time the bill arrives to my mailbox, it doesn’t say toll bill but calls it violation. And when I check my bank statement it also shows as fastrak violation. Makes me feel like a criminal and Its wrong. Crossing a bridge is not a crime . Also impossible to pay online or by phone as both state my plate # doesn’t exist so I have to spend lots of time to get to a live person to pay my “ violation “. There must be less insulting and easier way to pay a bridge toll

web side very inefficient.

As a tourist it's very difficult to pay the toll for using bridges etc. Even more difficult to get human contact which is very frustration when none off the options match my situation. Got an email because of a failed transaction and encouraged me to call them :-( Yeah impossible to get any help. Have send them an email - no respond even 10 days after the email was send. Hopeless company and wonder how US residence can accept such behaviour

They make up violations to charge you with. I have never once "evaded" a toll. Bullsh!t. These criminals know what they are doing. I can no longer visit the san francisco bay area without several of these moronic "violations" arriving in my mailbox like a flurry of paper. I am so happy everyone is moving out of california. They also keep raising the toll prices. And anyone who disagrees with me obviously gets paid by their system or is a troll. F--k these made up "evasion" infractions. Life is hard enough. We don't need these horsesh!t violations and subsequent charges. shame on these people. With the moving out of california trend continuing, I hope their business suffers. Fk fastrak