Jeffery B.
Confusion and delay over wrong model
So far this has been a negative experience for me. I ordered a battery, they shipped the wrong model. I let them know, they insisted I had ordered the wrong model based on my laptop. I sent them photos of the battery in my laptop, which exactly matches the model I ordered. They are still confused about which model I should have. I'm not.
Response from BatterybuyFeb 26, 2024
Dear Customer, We sincerely apologize for the negative experience you've had with your recent order. It's regrettable that you received the wrong battery model, and we understand the frustration this has caused. Please rest assured that we take your concerns seriously and are committed to resolving this issue promptly. We appreciate your efforts in providing photos to clarify the situation, and we apologize for any confusion or inconvenience caused by our initial response. Our team is working diligently to identify the correct battery model for your laptop and ensure that you receive the correct replacement as soon as possible. Your satisfaction is our priority, and we will do everything in our power to rectify this situation. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. Thank you for bringing this to our attention. Best regards, batterybuy.us team