Chris
I would avoid
I would avoid. Very expensive electronic item never shipped after almost 1 month even though they charged me immediately. No customer service phone number and any form of customer service is largely nonexistent. E-mail responses go unanswered. Regarding subsequent response from BattenHome after my review on Trustpilot. Candidly excuses buried in so called "Policy" and not what I would define as consistently accurate. To clarify there is no phone number on my order confirmation received. It was never a stock item and yet I was charged immediately. No communication from them of a customs "Delay" or a "Hold", which was cited and there is no way to view a live order status from their website. Finally, the so called shipment was never received and redirected (as I understand it). However, I did finally receive a refund. I suggest reading the "FTC’s Mail, Internet, or Telephone Order Merchandise Rule" which is worthwhile for anyone who wants to better understand expected standards. No sour grapes, but do value transparency and stand by my opinion of a less than pleasant customer service experience.
Response from BattenHomeSep 30, 2026
We appreciate your review Chris - Although we have already been in touch with you regarding your concerns we will also add our communication here to correct a couple points we feel are inaccurate: 1) Lead time: When your order was placed, the item was out of stock with an estimated lead time of mid-September. As noted in our Store Policies and Shipping Policy, lead times are estimates and subject to delays outside our control, such as transit and customs clearance. In this case, the incoming shipment was delayed during customs clearance. Our policies state “Lead times are estimates only and can change. In the event that an item you ordered becomes unavailable, we will process your order the moment it becomes available again. For questions about current availability, item specific lead times or lead times for an open order, please email us at [email protected]” We quoted "Mid-September" on your order confirmation and your order was officially ready to ship September 23rd. 2) Payment Processing When you make a purchase, we collect payment at the time of placing your order. This is how we secure your item and ensure we can process orders as quickly as possible. 3) Customer Service Our customer support team received ONE email pertaining to your order on September 23 at 7.03pm (after business hours). We replied to this email September 24 at 10.29am. Comments such as "E-mail responses go unanswered" and "largely nonexistent" is simply not true and fabricated. 4) Phone Support Our customer service number is 1.800.941.1895. This can be found on your order confirmation.