Mildred R.
SAVE YOUR MONEY AND HEADACHE -READ REVIEWS PRIOR TO ORDERING
I would like to give this company a negative number, well below 1. I am angry both with myself for falling for this scam and with them for their unethical practices. Yes, I did order the diabetic $27 kit on May 28, 2026, after watching the long ad, thinking I could learn something new about helping to lower one's A1C level without other medicines, but I answered NO to every other offer they tried to get me to purchase after I had purchased the kit. Yes, my first mistake was trusting Barton Publishing to honor my request and add nothing more. My second was not checking the email that followed, and I don't recall why I didn't (my biggest mistake). However, I was called on May 30 by a male who I felt was trying to get me to purchase other items, and I specifically told him I wanted to pay for nothing more than the $27 kit I ordered. Now I know why he quickly hung up. Imagine my surprise today (May 1) in reading an email stating that my order has been shipped, and it provides an invoice of more than $300 that was billed to my credit card!!! I called Barton Publishing customer service immediately to cancel the order. Too late. I spoke with a very patient and polite female who said nothing could be done until I received the order. Then I could return it, but I would have to pay to return it myself. She provided me with the information required to return the package. Why I did not go online to check the negative reviews on Barton Publishing (at BBB and TrustPilot) BEFORE PURCHASING (as I usually do), I don't know. I certainly would have changed my mind about ordering anything from them, saving me this headache and money, for it appears I am now in line with others who are endeavoring to get their refunds --a timely and costly effort I could have avoided. This is no doubt a SCAM, and I (an 80-year old) really trusted these people. Now, I don't want anything--not the kit nor anything else that is being promoted by Barton Publishing nor anyone else. Buyers beware. Before ordering, check the reviews.
Response from Barton PublishingMay 5, 2026
We hear you, and we want to address every point you've raised — because the details matter here. After purchasing the Diabetes Solution Kit on April 26, you were presented with an optional upsell offer for 6 bottles of CinnaChroma with a printed workbook. Our ordering system requires the customer to actively select and confirm any additional purchase — we are unable to add items to anyone's cart. A receipt reflecting the full order was emailed to you the same day, and our records show it was opened on April 28, two days before the shipping notification that prompted your call. Regarding the phone call on May 1 — that was your assigned health coach, Jered, who is part of our customer support team. We reviewed the full call recording and transcript, and can confirm he did not hang up on you. The call ended politely and naturally, and at no point were you pressured to purchase anything additional. During that call, you shared that you've been managing diabetes on your own but haven't been getting the results you're hoping for — and that's exactly why you purchased this program. We don't want this experience to get in the way of the steps you were ready to take for your health. The Diabetes Solution Kit, if followed, can help support your body's ability to heal. We'd encourage you to follow the 3 phases outlined in the kit to start working toward better blood sugar control. You already have the resources — don't let this frustration stop you from using them. We also want to address the concern that Barton Publishing is a scam. We've been in business since 2004 — over 22 years — and have sold more than one million books. We were recognized as an Inc. 5000 fastest-growing company in both 2023 and 2024. Our products are developed in partnership with Dr. Scott Saunders, MD, a board-certified family physician and medical director of The Integrative Medicine Center of Santa Barbara. We are a real company with real employees, based in Brandon, South Dakota, serving hundreds of thousands of customers. We understand you'd like a refund, and we're happy to help. We offer a 365-day, 100% money-back guarantee on all of our products. Our refund policy is available on every order page and is linked in your email receipt at bartonpublishing.com/refund. Once you receive the package, simply contact us at 888-356-1146 or [email protected] for a Return Merchandise Authorization (RMA) number, and send the items back. Once we receive them, your refund will be processed to your original payment method, typically within 5-10 business days. We take every customer's experience seriously. Please don't hesitate to reach out — we're here to help make this right.