Bar Codes TalkReviews of barcodestalk.com

Response from Bar Codes TalkMar 17, 2023

We were very surprised by receiving the negative review. You were not having an issue with our product. The issue was due to your listing as "Ulta Beauty" which you did not have the rights to. This is not a barcode related issue. We went above and beyond to help diagnose your issue and ultimately offered a refund. We then expedited the chargeback you initiated and consumed the extra fees that provided. Could you please elaborate on your review? We would love to work with you on this. Thank you,

Response from Bar Codes TalkFeb 21, 2022

Hello Andrew, Thank you for the review. We have a works for Amazon Guarantee, if the barcode number does not work on Amazon we refund the order, it is that simple. If you had an issue with the barcode number and were not refunded please reach out to our customer service team, we will gladly help. Now, the cause of your specific issue: Amazon does not have a policy in place that prevents other sellers from essentially stealing barcode numbers. This is exactly why we provide proof of ownership with each purchase and offer The Works for Amazon Guarantee. Each time we refund an order it never goes back into our system, we lose that sale completely. This is not an issue as long as it means our customers are taken care of and happy. The other 1 star reviews have experienced a similar issue, and we work with Amazon daily to find a resolution. This is why you don't have an issue using the barcode numbers anywhere else. We understand the reviews and work on them daily. We have over 200 million barcode numbers sold, we've been around for over 10 years and these reviews help drive us to be better. We thank you.

Response from Bar Codes TalkJan 15, 2022

Hello there, we're very sorry to hear you're having trouble listing your products on Amazon. We do have the industries only "Works for Amazon" guarantee in which we do in fact guarantee our numbers to work on Amazon or your money back. Most of the time Sellers are confused by Amazon's less than adequate seller support and there issue is commonly fixed in minutes by our expert team here at BarCodesTalk, most of the issues have nothing to do with the barcode numbers. We've reached out to you via email to have the issue resolved right away. Looking forward to working with you on this and to get your products listed as soon as possible! Have a wonderful day!!

Response from Bar Codes TalkNov 15, 2021

Hello Chad, I'm very sorry to hear you've had a negative experience with BarCodes Talk. We would love to help solve any issues you're having using the barcode numbers. We do not recycle any number we sell, once it leaves our system it is gone for good. We offer a "works for Amazon" guarantee to ensure our clients can list their items successfully on Amazon's platform. I've checked our system and do not see any orders or emails that match the name on the review. If you would like us to resolve this issue for you right away please reach out. Thank you.

Response from Bar Codes TalkApr 15, 2021

Hi My name is Shane Eikenberry, and I am the Customer Service Manager at Bar Codes Talk. We greatly appreciate your feedback, and I want to personally apologize for the fact that you had a negative experience with your purchase. We value your opinion, and are always seeking to improve our customers' overall purchasing experience. Could you please give me a little more detail as to your negative experience? I would be happy to look into your concern, discuss the situation further with you, and do my best to rectify your experience. Thank you again for taking the time to provide us with your feedback, please let me know at your earliest convenience. Sincerely,

Response from Bar Codes TalkJan 14, 2021

Hello, We’re sorry that you are having issues with the barcodes. The database you are referring to is GS1s database and it is antiquated and they will not update the names from the original owners. Either way this is not an issue as only Amazon customer service requires your name in GS1’s database in order to provide help. Most of our customers come to us right away for help and avoid Amazon customer support. We provide solutions to all Amazon issues and if not we offer a full refund as per our guarantee. Please reach back out to us and let us help you avoid the thousands of dollars in costs associated with re ting from GS1.

Response from Bar Codes TalkAug 6, 2020

Hello, We tried to reach out to you and requested an order number so we could verify any issues. You did not reply to this request. Trustpilot said that they received confirmation that you are indeed a genuine customer of ours but said you did not give them permission to provide us any information related to your order. We offer a 115% Best Price Guarantee as well as a Works for Amazon Guarantee. If you are not completely satisfied we would help resolve the issue or provide a full refund. Please contact us immediately at [email protected] so that we can resolve this issue right away. We've sold over 147 Million Barcodes and have been in business since 2009. If our product doesn't work as advertised for you then you will get your money back so it's 100% risk free. We're confident however that we can resolve whatever issue you might be having.

Response from Bar Codes TalkJan 22, 2020

In the interest of full disclosure: We spoke on the phone yesterday afternoon briefly and established that you were having a known Amazon branding-error when using some of the barcodes that you purchased from us in October 2019. In that phone call, we were able to clarify the exact error message you were receiving and verify that the reason for the error was because of a special requirement Amazon has ONLY for Brand-Registry accounts. It’s important to point out that the vast majority of Amazon sellers (nearly 99%) do not have this requirement and can list items normally. It’s also important to note that our site expressly states that our barcodes will not work for Amazon’s “Brand-Registry seller program” - we communicate this in multiple places on our site, anywhere Amazon is mentioned, including our terms-of-service, our signature “Works-for-Amazon Guarantee” as well as in the “Amazon Support” section of our website. We attempted to provide you with two solutions and you found neither agreeable. You then demanded a refund, provided immediately, and told me otherwise, there would be “sooo many negative reviews coming” It was explained that our company policy is to not provide refunds on digital products. Once a GTIN is issued it cannot be returned without jeopardizing the integrity of our database and the trust that our clients have that each new barcode they purchase, is, in fact, new, never issued to anyone. At this point, Ainsley hung up on our service rep and did not return any emails sent to follow up and help resolve the matter further. We have tried to reach out to Ainsley multiple times to let him know that under certain circumstances, and on a case-by-case basis, we do provide exceptions to the “no refunds on digital items” policy - we were trying to inform him that upon further inspection into the details of his case we were able to provide a goodwill refund (in the interest of our customer’s privacy we will not disclose the particular reasoning in this case publicly). We then emailed Ainsley to inform him that we would be refunding his money and asked that he at the very least update his review to reflect that, to which he replied: “HELLLLLLLLLLL NO”.