Bank of GuamReviews of bankofguam.com

Worst customer service for any banks

I had an incredibly frustrating experience with customer service. The chat feature indicated that there were no live agents available, even though I was trying to reach out during their designated hours. The phone support was equally disappointing—it's hard to believe they only have a couple of people handling calls! What is going on? To top it off, they don't respond to messages through their online banking system either. Overall, my experience with Bank of Guam has been extremely poor in every respect.

The teller in the drive through credited my deposit on different account. I went to the bank next day and customer service explained it as a “glitch” in their computer system. I did not get any apologies or explanations from the bank after I filed a complaint over the phone.

Services at Pohnpei Branch is sooo terrible. Have been waiting for my visa card for over 2 months yet they cant help expedite. It would have been best if cards are send to pohnpei branch and distributed there. Now they are blaming postal services rather than owning up the issue.