Tiffany
Slow response time
Slow response time. I sent in for the ticket. Told this was a critical and that i need to have this done by 1pm. And the phone call i got was at 1pm. I was emailed at 11:55am by Bojan to try something and he said "In case that does not work let me know right away and I will jump on the web meeting with you." I tried what he said and emailed him back at 11:58 and told him it had not worked and was still doing the same thing. No response. SO i emailed again and told him again that something needed to be done before 1pm. I didnt get a call till around 1pm. He was able to find a solution and fix the problem. But at the point it was past the deadline for the bank and I was late. When people put critical and a certain time i feel like you should maybe get to them a little quicker.
Response from Bangert, Inc.Mar 11, 2025
Hi Tiffany, You submitted your Sage 300 CRE ticket at 11:11 AM. Bojan responded at 11:54 AM with a potential solution. You replied at 11:58 AM. Bojan called you 45 minutes later. We are sorry we didn’t meet your expectations. However, our team went above and beyond, considering you are on our Basic Support Plan for Sage 300 CRE. Our Pro Support Plan offers priority same-day service. In the future, if you have a critical issue with a strict deadline, we recommend scheduling an appointment in advance.