balmyworld.comReviews of balmyworld.com

I received my 15-note Balmy drum last week, and I was excited to practice, but many of the notes are duds, and the sound is terrible. I have sent messages via eBay chat and also called the customer service number, with no answer. The phone number just drops, as if the phone number doesn’t even exist. The carrying bag, drum sticks, song book are all nice, but if your drum doesn’t play all of its notes, it’s very disappointing. This is more for a little kid vs someone who genuinely wants to learn the steel drum.Very disappointed in the lack of customer service!!

The balmy drum I ordered showed up not as displayed in photos. The band that wraps around the outside of the drum was off and no matter how many times I tried to put it back on it always fell off. I contacted the company about this and wanted to do a return and they refused to pay the shipping label so I had to pay $30 for a shipping label and still haven’t been refunded. It also sounds like a tin can next to the panda drum

I NEVER RECEIVED MY ORDER AND THEY ARE NOT RESPONDING TO ME EMAILS. I GET AUTOMATED RESPONSES. THEY DIDNT EVEN REFUND.

I bought a drum in november 2025. It’s february 20th and I have not receive anything. However they charged me with no delay obviously. I have been aski g for refund without any success. Please be advise, do not fall for it. Order ID: #112144 from November 29, 2025. Tracking ID: YE180161395CN

I am writing this to warn others about balmyworld.com. I placed my order on December 10th and have now been waiting for 70 days. The merchant explicitly admitted via email that my package (Tracking: YE180238766CN) was lost in transit. They promised a reshipment, but this turned out to be a deliberate stalling tactic. Since I accepted their offer, they have gone completely silent and failed to provide any proof of a new shipment for over 7 days. They use overly polite language to trick customers into waiting until the bank dispute window expires. Do not be fooled. I have officially reported this merchant to the Norwegian Police (Politiet) under Case Number: 17091386. I have also initiated a formal Visa CHARGEBACK through my bank. Avoid this store at all costs. They admit the loss but refuse to actually deliver or refund. You have 120 days for CHARGEBACK! UPDATE TO FOLLOW: Today 20.02 (After 2 DAYS!!!), I received a 'surprise' on my doorstep—an unexpected package from an unknown sender (Tracking: LM224190741NO). Based on its shape and weight, it strongly resembles the item from Balmyworld. I have already sent it back via the post office, notified my bank, and I am proceeding with the chargeback process! UPDATE TO FOLLOW: 26.03 the chargeback finished. I got my money back. Thanks to my bank! My main advice: if you wait for a package for more than a month, it is probably at a local warehouse near you. As soon as you start a dispute (chargeback) in your bank, your package can arrive very fast! But it is better to avoid this shop.

Not received. I want a refund now! I ordered Panda drum on 01/01/2026 until today 01/16/26 is not delivered yet and tracking use as 17TRACK.NET is not working properly not giving any information or unable to give tracking information just froze unresponsive app. I am so frustrated waiting for so long and package originally from China. I tried to get my money back I will not recommend anybody to buy this item; this is very disappointing it is a red flag that they do not have a contact phone number to call for support. So, you must wait for an extended period with no use for tracking information!

Ordered 22nd December. It’s huge money when other brands doing same thing for a fraction of the price but I believed this was the superior product. Still not received. Not even dispatched. I want a refund. Now.

I placed an order on December 3. I never received notice from the delivery service (DAO) that my product could be picked up. DAO cannot be reached by phone and they are unresponsive to email. I have sent more than 10 emails to Balmy and every time, they blandly respond that they'll investigate it. It's been over 1-month and I am wondering how legit this business is. I do not recommend ordering as it isn't guaranteed you'll get a product and then waste a month of your life following up. Not worth the hundred bucks I spent PLUS MY KID DIDN'T GET THEIR CHRISTMAS GIFT. And, from these comments, I am not the only one.