Ballwool Ltd.Reviews of ballwool.com

Response from Ballwool Ltd.Jun 19, 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that the product did not meet your expectations. As a marketplace, we are always happy to assist our customers whenever possible. However, returns, exchanges, and refund decisions are made by each seller in accordance with their own return policy. The product page includes photos, a description, sizing information, and the seller’s return and exchange policy, which are available for review before placing an order. We appreciate your feedback

Response from Ballwool Ltd.Jun 19, 2026

Thank you for your feedback. We’re sorry to hear about your experience. Please contact us at [email protected], and we will review your case and do our best to assist you

Response from Ballwool Ltd.Feb 1, 2026

Hello! Thank you for reaching out, and we are truly sorry for the confusion with your download. We want to make sure you get to start on your wallet pattern as soon as possible! To clarify the process: Check your inbox: After purchase, you should have received two separate emails: one confirming your payment and another containing your login credentials for our site. Sign-in vs. Registration: The message "email address already in use" usually appears if you are trying to register a new account. Since an account was automatically created for you during checkout, please use the login option with the credentials sent to your email instead. Instant Download: the download link is available immediately on the order page right after the transaction is completed. Please send an email to [email protected] with your order number or the email address you used for the purchase. Our support team will manually send the pattern file directly to your inbox. We appreciate your patience and look forward to helping you get your project started!

Response from Ballwool Ltd.Jan 13, 2026

We’re sorry for the inconvenience. As noted, your refund has already been issued, and we did contact the seller regarding the sizing issue. We appreciate your feedback and are reviewing this pattern to prevent similar problems in the future.