Catalina M.
Order #224419
Hello, my order number is 224419. I ordered a size 7.5 US Woman's and received a European size 41 ( which is a women's 10 ). I have no way of sending the shoes back, I tried searching for a return policy or a return label but cannot find one. Please review my order number and let me know if there is anything that can be done. Thank you.
Response from Ballroomshoes.comMar 5, 2026
Hello Catalina, Thank you for reaching out. I’m sorry to hear there is some confusion regarding your order. While it does appear that the incorrect size was sent, there is absolutely a way to return the shoes. Our return policy and return instructions are clearly listed on our website. You can initiate a return by following the return instructions here: https://ballroomshoes.com/pages/returns-and-exchanges Once the return request is submitted, you will receive the next steps for sending the shoes back to us so we can resolve the issue and get the correct size to you. If you have any trouble submitting the return request, please let us know and we’d be happy to assist.